Customer Service Administrator for Household Appliances

Maire AG (Solasa Group) specializes in large household appliances for property management companies and business customers. We offer a brand-independent range of products as well as professional installation, repair, replacement, and maintenance of appliances.

As a Customer Service Administrator, you will be the central point of contact for customers, internal departments, and external service partners. You will ensure the efficient, customer-oriented, and punctual processing of service, repair, and replacement orders.

What you will do with us

● Receiving and processing telephone and written customer inquiries

● Entering and processing repair, service, and replacement orders in the ERP system Abacus and in customer-specific systems

● Monitoring open orders and ensuring timely processing

● Planning, coordinating, and dispatching assignments for internal service technicians and external service providers

● Monitoring planned assignments and coordinating appointment changes or short-term modifications

What you bring with you

● Experience in commercial administration, ideally in customer service

● Good ERP user skills, preferably Abacus, and confident handling of MS Office

● Good basic technical understanding and interest in technical products

● Very good German language skills, both written and spoken; other national languages are an advantage

● Strong customer orientation: Friendly, professional, and solution-oriented demeanor on the phone and in written communication

● Independence: Structured, reliable, and self-directed work approach

● Resilience: Ability to maintain an overview even with a high workload and short-term changes

● Team spirit: Enjoyment of collaboration with internal departments and external service providers

● Accuracy: Careful and complete data entry and documentation

● Flexibility: Willingness to react quickly to changing customer needs and deployment situations

Sounds like you? Then we should get to know each other!

Look forward to a versatile job with a lot of personal responsibility, a collegial team, and an uncomplicated working atmosphere. With us, you can contribute your strengths, help shape things, and move things forward together with us. We look forward to hearing from you!

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