CUSTOMER SERVICE ADMINISTRATOR 100%

CUSTOMER SERVICE ADMINISTRATOR 100%
Become part of our team!
SwissMail International AG is an innovative logistics company with an international focus and has been successful in the market for over 13 years. We support companies with tailor-made solutions for national and international shipping as well as cross-border e-commerce. From shipping solutions and customs processing to reliable delivery, we offer our customers everything from a single source – personal, uncomplicated, and efficient.
To strengthen our team, we are looking for a dedicated individual as
Customer Service Administrator 100%
immediately or by appointment.
Do you love interacting with customers, maintain an overview even in hectic situations, and want to work in a dynamic, international environment? Then you are exactly right with us!
As the first point of contact for our business customers, you ensure that orders are processed smoothly and professionally.
Your diverse areas of responsibility include:
Support of our business customers from inquiry to successful delivery
Independent processing and coordination of national and international transports
Creation of offers and development of individual shipping and logistics solutions
Handling of complaints and solution-oriented communication with customers and partners
Close cooperation with our customers and national and international network partners
Active participation in the optimization of our processes and services
In short: You ensure that our customers enjoy working with us.
WHAT YOU BRING ALONG
Commercial apprenticeship or comparable professional experience
Experience in customer service, internal sales, or order processing
Experience in the logistics, transport, or freight forwarding industry is an advantage
You work independently, in a structured manner, and maintain an overview even in hectic situations
Enjoyment of customer contact and a solution-oriented mindset
Very good German and good English skills
French and/or Italian are a plus
Very good MS Office skills (especially Excel)
WHAT AWAITS YOU WITH US
A varied activity with a lot of personal responsibility
Short decision-making processes and the opportunity to actively shape things
A familial, collegial team with open communication
Varied daily work instead of routine
Modern workplace
Attractive social benefits, 5 weeks of vacation, free parking and good public transport connections
Our team says about itself: "We work in an uncomplicated way, address things openly and support each other. Humor is just as much a part of us as professionalism. Those who show initiative and want to take responsibility are exactly right with us."
Have we sparked your interest? Then we look forward to getting to know you!