Sales Operations Coordinator/Sales Administrator (all genders)

We support German medium-sized enterprises in IT projects and IT operations in the area of complex infrastructure, IT consulting, and IT security, both in the cloud and on-premises.

With our customers, we cultivate a partnership-based and trustworthy cooperation. The professionalism of enthusiastic netlogix employees is an essential factor for us. Our passion for secure and innovative IT solutions unites us. For us, communication at eye level, competent and future-oriented consulting, as well as long-term customer relationships are very important. That's why we offer added value.

Aufgaben

You love structured processes, keep track even with many parallel orders, and enjoy accompanying our customers reliably through the entire order and contract process?
Then join our team at netlogix and support us in Order & Renewal Management.

• Take over Order & Renewal Management: You record and process customer orders for hardware, software, and IT services reliably and structured.
• Coordinate Orders: You steer orders at manufacturers and distributors and keep track of delivery dates and availability.
• Keep the flow of goods under control: You coordinate incoming goods, check invoices, and organize shipping.
• Manage Contract Renewals: You monitor renewals for licenses, maintenance, and support and ensure timely processing.
• Maintain our systems: You keep order-, customer-, and contract data up-to-date in CRM- and ERP-systems.
• Communicate transparently: You inform customers proactively about order status, delivery dates, and renewal offers.
• Solve queries & special cases: You handle warranty cases, RMA-, and claims processes smoothly.
• Support Procurement: You work with procurement to source hardware and software.

Qualifikation

• Start with a solid foundation: You have a completed commercial education (e.g. industrial-, wholesale- or foreign trade clerk or equivalent).
• Bring initial experience in: You have already worked in order management, sales support, procurement, or contract law.
• Work safely with digital tools: ERP-, CRM-systems and Microsoft Office are your daily toolkit.
• Work structured & reliably: You go carefully, keep track, and keep promises.
• Clear processes are your thing: Recurring workflows give you security – optimizations drive you forward.
• Remain calm under pressure: High order volumes don't rattle you.
• Handle service-oriented: You communicate friendly, connectedly, and solution-oriented with customers, colleagues, and partners.

Benefits

• Laptop & working equipment according to your choice, replaced every 3 years
• Individual training plan for your hard skills
• Agile work & active co-shaping of company goals with OKR methodology
• Employee referral bonus
• Employee discounts at many brands
• Jobrad & parking space directly on the company premises
• Opportunity for occupational pension provision
• Trust-based working hours, flexible working hours & remote work
• Sauna in the office
• 3 child sick days with full salary compensation
• Pets are warmly welcome
• Ergonomic workplaces – because health comes first
• Team events, meetups, beer at 4 & workshops
• Pool table, video games & dart

OK, you feel addressed, but aren't sure if you'll meet our expectations? No worries, nobody's perfect. Talk to us about your goals and ideas – we'll build your competence profile together with you.

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