For our customer, a mid-sized company in the digital rail technology sector in Karlsfeld, we're looking for you as an After Sales Parts Clerk (m/w/d) within the framework of staff leasing with takeover option.

After Sales Parts Clerk (m/w/d)

in Karlsfeld

• a secure and long-term job in a future-oriented technology group
• a challenging task with the opportunity to bring your own ideas and implement them
• a structured onboarding process through the existing team
• targeted support for professional development through individual training programs
• flat hierarchical structures and short decision-making paths in a modern environment
• convenient transportation links for commuters
• a staff discount program for numerous services and products

• 50 € monthly gift for your mobility, depending on the position, e.g. for the Deutschlandticket etc.
• Premiums as well as holiday and Christmas bonuses
• free tutoring for your children on the Ubimaster learning platform
• numerous shopping discounts at renowned brands through our corporate benefits program
• excellent personal support and regular feedback conversations
• various training opportunities

• You will take over the technical support and processing of after-sales services for passenger information systems and be the first point of contact for all customer inquiries in this area
• furthermore, you are responsible for analyzing complex error patterns based on customer descriptions and assessing the causes and necessary follow-up steps
• you will coordinate precise repairs, the dispatch of spare parts, and the planning and organization of service deployments (remote or on-site)
• the entire spare part management, including demand determination, disposition, and pricing of framework contract price lists, is also one of your main tasks
• You identify and select suitable spare parts components (e.g. power supplies, CPU boards, and displays) carefully and ensure their availability at all times
• finally, you are responsible for the offer and order creation as well as the order processing in SAP, including delivery note, packing slip, and follow-up tracking

• You have a completed commercial or technical education, such as industrial clerk (m/w/d), business administration clerk (m/w/d) or electronics technician (m/w/d), with advanced technical understanding
• furthermore, you have first professional experience in the spare parts or service processing of complex technical products and bring fundamental knowledge of logistics and storage processes
• Your secure knowledge of MS Office applications as well as SAP for offer and order processing sets you apart for efficient working methods
• You possess good knowledge of electronic components, such as power supplies, CPU boards, or displays, to analyze error descriptions securely and draw technical conclusions
• Your German language skills at native speaker level and very good English language skills in writing and speaking help you in daily contact with international customers and partners
• Finally, you are a team-oriented and communication-strong personality who brings a high degree of negotiation security with customers and works consistently structured, independently, and solution-oriented