SaaS - Startup Seeking: Onboarding & Customer Support Manager with Paid / Social Media Marketing Experience (m/f/d) remote

With DatAds, we have set ourselves a big goal: We want to take the Ad Creative process to the next level.

Our software is the bridge between data-driven performance marketing and innovative creative teams. This enables performance marketers and creative designers to collaborate optimally and create more successful advertisements through AI analysis.

We work with some of the largest e-commerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective, and many more.

Do you want to become part of a fast-growing Marketing SaaS startup and actively shape the journey of DatAds?

We are a small, fully remote-working team. Our founders bring complementary expertise: Max leads the commercial side, while our Daniel (Ex Hubspot) leads the technical side. The team is complemented by a tech person and a customer care person with a similar profile.

Responsibilities

• Customer Success & Consulting: Support and further development of our eCom & Agency clients. You will analyze existing setups, identify optimization potential, and help integrate DatAds more effectively into their daily processes.
• Customer Support: Conduct regular calls with clients, provide support via Slack, and actively assist with strategic questions regarding their creatives & campaigns.
• Upselling & Reactivation: Identify growth opportunities with existing clients and proactively reach out to inactive or former leads via our CRM.
• Communication & Content: Create texts, emails, and short updates for customer retention, success communication, and support of sales activities.
• Collaboration & Initiative: Close coordination with the two founders Max and Daniel, contribute your own ideas, and continuously improve our internal processes.

Qualifications

• At least 2 years of experience in Performance Ads (e.g., Meta, Google, LinkedIn, or TikTok) – both in operational campaign management and strategic setup.
• Ideally experience in an agency or as a freelancer – you know the dynamics, responsibility, and initiative that comes with it.
• Hands-on mentality – you get things done rather than just analyzing, and you find pragmatic solutions.
• Growth Mindset & Self-Motivation: You want to see results, take responsibility, and build something.
• Confident, likeable demeanor in customer communication – both written and in video calls.
• Fluent German and good English, both written and spoken.

Benefits

• Professional Growth: You will be actively involved in exciting projects and have high personal responsibility for your tasks. A steep learning curve is guaranteed.
• Dynamic Startup Atmosphere: Fast communication and decision-making paths, flat hierarchies, a talented and motivated founder team, and joint celebrations of successes.
• Flexibility at Work: Adapt your working hours to your needs and enjoy the possibility of working remotely + 25 days of vacation
• Marketing Network: With us, find your entry into the marketing scene, learn from experts, and expand your professional network with top people from the marketing industry.

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