SA IT Operations Lead — Service Delivery & Transformation

A global managed services provider is seeking a Head of SA Operations to ensure the effective delivery of services in South Africa. This role requires overseeing support teams and IT infrastructure while fostering collaboration and service improvement. Candidates should have proven leadership in IT operations, strong communication skills, and an understanding of modern IT ecosystems. The focus is on meeting service levels and driving operational efficiencies within a dynamic and multi-client environment. Key responsibilities include: • Developing and implementing effective service delivery strategies to meet customer needs; • Leading and managing support teams to ensure high-quality services are delivered; • Collaborating with stakeholders to identify and prioritize service improvements; • Ensuring IT infrastructure is aligned with business objectives and meets service level agreements; • Fostering a culture of continuous improvement, innovation, and collaboration within the team. The ideal candidate will have: • Proven experience in leading IT operations teams; • Strong understanding of modern IT ecosystems and technologies; • Excellent communication and interpersonal skills; • Ability to work effectively in a fast-paced environment with multiple priorities; • Strong analytical and problem-solving skills; • Bachelor's degree in Computer Science, Information Technology or related field. The company offers: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment.