Rotating Reception Assistant

Receive guests/clients, providing diverse information and completing check-in and check-out procedures, under guidance and meeting excellence standards in service.

• Receive guests/customers at the reception desk, identifying them and providing information and explanations on various topics (reservations, flight confirmation, addresses/phone numbers of local places, complaints etc.), under guidance.

• Perform guest check-in, filling out a registration card, delivering keys, and directing them to their respective rooms.

• Perform guest check-out, executing closing of bills, receiving payments, and organizing relevant processes.

• Ensure compliance with reception procedures, prepare processes and procedures for 'Self-Control',

• Feed the system with customer reservation information.

• Pass on shift duties, strictly following established procedures.

• Provide telephone service, following network and unit standards. • Maintain the area's file organized.

• Execute other related tasks as needed according to the area's requirements.