Room Service Trainer

Key Responsibilities

• Deliver engaging, industry-relevant training sessions specifically focused on Room Service operations, aligned with TAFE NSW and Australian VET standards.
  

• Train learners in key areas such as order taking, tray setup, trolley service, in-room dining etiquette, guest communication, upselling techniques, and service protocols.
  

• Supervise and mentor students during practical Room Service simulations, ensuring strong skill development in food delivery, sequence of service, hygiene, and safety compliance.
  

• Provide continuous feedback to support learner growth and improve practical performance and employability skills.
  

• Contribute to curriculum enhancement by sharing industry insights, updated practices, and international hospitality trends related to in-room dining operations.
  

• Maintain high levels of learner engagement through interactive training methodologies, demonstrations, and hands-on practice.
  

• Support academic processes such as assessment planning, competency evaluation, documentation, and student development as required under the Australian VET framework.
  

Requirements

• Minimum Diploma in Hospitality Management or an equivalent/higher qualification in Hospitality or Hotel Management.
  

• Minimum three (3) years of post-qualification industry experience in the hospitality sector.
  

• Experience must specifically include Room Service / In-Room Dining operations in hotels or similar establishments.
  

• Experience must have been gained within the last five (5) years to meet industry currency requirements.
  

• Prior experience in training or delivering Vocational Education and Training (VET) programs is preferred.
  

• Strong understanding of training delivery methodologies aligned with the Australian VET sector.
  

• Candidates must either:
  

  • Hold a TAE qualification, or
    

  • Be currently undertaking the TAE, especially if they already possess other relevant teaching/training credentials.
    

• Strong commitment to ongoing professional development to maintain industry relevance and training competency.
  

• Willingness to stay updated with global hospitality standards, especially those related to Room Service and guest experience.
  

Preferred Qualities

• Passion for teaching, student engagement, and practical skills training.
  

• Exposure to or experience with international Room Service standards (TAFE/Australian VET preferred).
  

• Excellent communication skills, guest-service etiquette, and ability to mentor diverse learners.
  

• Strong presentation, interpersonal, and organizational skills, with a learner-centric approach.
  

Training & Support:

• Teaching certification and ongoing professional development will be provided.
  

• Mentorship from senior faculty and structured OJT.