Room Attendant

Clean and service guest rooms, balconies, bathrooms, public areas, and back-of-house spaces to Sofitel luxury standards

Carry out scheduled, regular, and deep-cleaning tasks including carpets, grout, shower heads, mini bars, air-conditioning, and cabinetry

Assist with turn down service and support Room Attendants with bed making, extra beds, rollaway beds, cots, and accessible room equipment

Maintain immaculate presentation, hygiene, and cleanliness across all areas of the hotel

Respond professionally to guest requests, escalating where required, with warmth and discretion

Use, store, and handle cleaning chemicals safely and economically in line with health and safety guidelines

Operate and maintain housekeeping equipment with care, ensuring trolleys and storerooms are neat and fully functional

Assist with laundry duties, linen distribution, stock replenishment, deliveries, and heavy lifting as required

Report maintenance issues, defective equipment, or safety concerns promptly to the supervisor

Adhere to security, key control, and guest confidentiality procedures at all times