Roma _ Client Advisor

For our Boutique in Rome , we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage

- Assist customers accordingly with selling ceremony

- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

- Ensure the achievement of the Store goals, enhancing and developing the busi

ness

- Build and strengthen relationships with customers by developing CRM and Clienteling strategies

- Build strong team collaborations

- Contribute to maintain the visual display of the products in accordance with visual guidelines

- Help ensuring the products replenishment and physical inventory of merchandise

- Be confident with cashier procedures and after sales management

- Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

-Deep passion for fashion and luxury

-Experience in a similar role within fashion and luxury retail companies

-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude

-Comfortable in client face activities and clienteling

-Ability to adapt to different customers

-Team-playing aptitude

-Strong communication skills

-Understanding of Retail

- KPIsDigital Ability

-Ability to work in a dynamic environment

-Fluent in English, a second language will be considered a plus