RMA Service Engineer

RMA SERVICE ENGINEER

Location: CTPark Bucharest North, Stefanesti, Ilfov, Romania
Employment Type: Full-time
Work Location: Service centre / Warehouse – CTPark Bucharest North

WHO WE ARE

ELTEK Integrate is a technology and systems integration company based in Romania, part of the AVITECH Group, with a subsidiary in Luxembourg.

For more than 25 years, our teams have been designing, installing and maintaining low-voltage electrical, security, Audio-Visual and IT&C systems for professional environments across Europe.

Our expertise covers corporate offices, campuses, hotels, hospitals, logistics platforms and critical infrastructure.

We work with leading technology manufacturers and partners, including Absen, Biamp, Bosch, Cisco, Crestron, Extron, Leyard, Logitech, QSC, Samsung, Sharp, Shure and Unilumin, delivering integrated solutions that are reliable, scalable and built to last.

We are now looking for an RMA Service Engineer to manage the diagnosis, repair and warranty process for returned equipment and to help us deliver fast, reliable after-sales support to our customers.

WHAT YOU'LL DO

As an RMA Service Engineer, you will be responsible for the technical handling of returned and defective equipment, from receipt and diagnosis to repair, replacement or warranty claim with the manufacturer.

You will work closely with the service, project, sales, logistics and warehouse teams, as well as with manufacturers and distributors.

This is a hands-on technical role for someone who enjoys troubleshooting, solving problems and seeing every case through to resolution.

Day-to-Day Responsibilities

• Receive, register and inspect returned and defective equipment.
• Open and manage RMA cases in the ERP system and in manufacturers’ RMA portals.
• Diagnose and test AV, IT&C, network, security and low-voltage equipment.
• Identify the root cause of faults and determine the appropriate solution: repair, replacement or warranty claim.
• Perform repairs, component replacements, configuration and firmware updates where possible.
• Prepare and submit warranty claims to manufacturers and distributors.
• Coordinate the shipping of equipment to and from manufacturers, suppliers and customers.
• Track the status of each RMA case and ensure resolution within agreed timeframes.
• Communicate case status and technical findings to internal teams and customers.
• Test repaired or replaced equipment before returning it to the customer or to stock.
• Maintain accurate records of serial numbers, faults, interventions and outcomes.
• Manage spare parts and replacement equipment together with the warehouse team.
• Prepare technical reports and RMA statistics, including recurring faults and supplier performance.
• Support project and service teams with technical troubleshooting when required.
• Keep the service area clean, organised and compliant with ESD and safety requirements.

ITEMS TO CONSIDER

• This is a hands-on, technical role based in our CTPark service and warehouse location.
• You will work with a wide range of equipment from different manufacturers.
• The role involves the physical handling of equipment and the use of test and measurement tools.
• Occasional on-site interventions or visits to customers may be required.
• Accurate documentation and follow-up are as important as the technical work itself.

WHAT WE'RE LOOKING FOR

We are looking for a technically minded, methodical and responsible engineer who enjoys diagnosing problems and finding the right solution.

Must-Haves

• University degree or technical education in electronics, telecommunications, automation, IT or a related field.
• Minimum 2 years of experience in technical service, repair, RMA or equipment diagnostics.
• Good understanding of electronic equipment and IP networks.
• Ability to use test and measurement equipment (multimeter, network tester, etc.).
• Ability to read and understand technical documentation, datasheets and schematics.
• Strong attention to detail and a methodical approach to troubleshooting.
• Good organisational skills and the ability to manage multiple cases at the same time.
• Good knowledge of Microsoft Office / Microsoft 365.
• Fluent Romanian and good English (technical communication with manufacturers).

Nice-to-Haves

• Experience with AV, video conferencing, security, CCTV, access control or fire detection equipment.
• Experience with Crestron, Extron, Cisco, Bosch, Axis or similar technologies.
• Experience working with manufacturers’ RMA and warranty portals.
• Component-level repair and soldering skills.
• Experience working with ERP systems.
• Relevant manufacturer certifications or technical training.
• Valid Category B driving licence.

WHY YOU'LL LIKE WORKING HERE

• Competitive salary, aligned with your experience and current market levels.
• Performance bonuses.
• Join an established company with more than 25 years of experience in technology and systems integration.
• Work with a wide range of professional AV, IT&C and security technologies.
• Work with recognised technology manufacturers and solutions.
• Access technical training and certification opportunities.
• Develop your diagnostic and repair expertise through hands-on experience.
• Company tools, test equipment and protective gear provided.
• Be part of the AVITECH Group, with operations in Romania and Luxembourg.
• Build a long-term career in a professional and supportive technical team.

Apply now and join ELTEK Integrate.

How to Apply: Send your CV to [EMAIL / APPLICATION LINK] with the subject:

RMA Service Engineer – CTPark Bucharest North