Keeta
3 months ago
Rider Experience Operations Expert
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Company information
- Company
- Keeta
- Location
- Brasil, Sudeste, Estado de São Paulo, São Paulo Brazil
- Posted
- 3 months ago
Job description
Responsibility: 1）Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries (e.g., slow food preparation, incorrect customer addresses), improving rider NPS. 2）Own rider safety. Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce rider safety incident rates and improve the rider experience in insurance claims. 3）Address negative user feedback caused by delivery reason. Categorize a…
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