Mama Shelter
1 year ago
Revenue & Reservations Manager
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Company information
- Company
- Mama Shelter
- Location
- Singapore Singapore
- Posted
- 1 year ago
Job description
Job Description
- Ensure that MAMA standards are being upheld at all times by the reservations team.
- Partner with the Sales, Marketing, Rooms and F&B Department Head and leadership team to maximize rooms profitability.
- Coordinate with the Regional Revenue Management Head to ensuring the MAMA pricing standards are applied.
- Resolve room selling price in order to maximize the global hotel revenue.
- Overview of the channel management system and verifies daily that rates and availability are accurate.
- Conduct the necessary studies/analyses to correct sources of revenue loss
- Quotes group and event requests
- Managing the Distribution system (TARS) as well as the PMS and Glitter. accross rate plans, promotional codes, special offers and all other products that needs to be optimized
- Ensure a regular reporting as required to the Asia Pacific regional team
- Leads, motivates, and coaches the reservations team on best practices and holds disciplinary conversations as needed.
- Assist in managing all incoming calls and reservations in line with MAMA standards.
- Resolve all cancellations and answer any inquiries.
- Transfer calls and maintain excellent communication and teamwork with fellow MAMA team members.
- Quotes available rates and partners with Sales/Rooms team to maximize room revenue.
- Answer phones, emails, handle requests, give recommendations of local restaurants or activities to visit according to their needs and tastes.
- Prepares bills, collects payments, and are quick to resolve and billing discrepancies.
- Answers inquiries regarding hotel area and services.
- Maintains hotel records.
- Other duties as assigned.
Required skills
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