Revenue & Reservations Manager

Job description

Job Description

Ensure that MAMA standards are being upheld at all times by the reservations team.
Partner with the Sales, Marketing, Rooms and F&B Department Head and leadership team to maximize rooms profitability.
Coordinate with the Regional Revenue Management Head to ensuring the MAMA pricing standards are applied.
Resolve room selling price in order to maximize the global hotel revenue.
Overview of the channel management system and verifies daily that rates and availability are accurate.
Conduct the necessary studies/analyses to correct sources of revenue loss
Quotes group and event requests
Managing the Distribution system (TARS) as well as the PMS and Glitter. accross rate plans, promotional codes, special offers and all other products that needs to be optimized
Ensure a regular reporting as required to the Asia Pacific regional team
Leads, motivates, and coaches the reservations team on best practices and holds disciplinary conversations as needed.
Assist in managing all incoming calls and reservations in line with MAMA standards.
Resolve all cancellations and answer any inquiries.
Transfer calls and maintain excellent communication and teamwork with fellow MAMA team members.
Quotes available rates and partners with Sales/Rooms team to maximize room revenue.
Answer phones, emails, handle requests, give recommendations of local restaurants or activities to visit according to their needs and tastes.
Prepares bills, collects payments, and are quick to resolve and billing discrepancies.
Answers inquiries regarding hotel area and services.
Maintains hotel records.
Other duties as assigned.

Required skills

pms reservations special offers mama rooms profitability channel management system glitter rate plans promotional codes

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