Revenue Operations Analyst

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.  About the Role The Revenue Operations Analyst is the primary architect of our end-to-end revenue lifecycle and go-to-market workflows. In this role, you will serve as the "connective tissue" between Sales, Customer Success, and Onboarding. Your mission is to ensure that the revenue engine runs without friction, from the initial lead to the final handoff. You won't just be watching the data; you'll be building the guardrails and automated workflows that allow our customer-facing teams to scale. This is a high-impact role that requires a blend of operational rigor, technical CRM expertise, and a proactive approach to process optimization. You Are • A "Workflow Architect": You don't just see a spreadsheet; you see a sequence of events that can be automated and improved. • Process-Oriented: You enjoy identifying bottlenecks and implementing HubSpot automation to reduce manual friction between teams. • Detail-Obsessed but Fast: You can maintain extreme accuracy while monitoring live deal flows and ensuring data integrity during fast-paced sales cycles. • A Systems Thinker: You understand how a change in a Sales property ripples through to Onboarding and Customer Success reporting. • A Strong Communicator: You are comfortable holding Sales and CS teams accountable for data hygiene and documentation. You Will • Own Deal Integrity & Flow: Audit "Closed Won" deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly. • Optimize GTM Workflows: Build and maintain HubSpot workflows that power the transition from Sales to Onboarding, ensuring no customer "falls through the cracks." • Enhance GTM Process + Strategy: Partner with cross-functional teams to refine our revenue operations strategy, leveraging data insights to inform process improvements. You will be responsible for owning deal integrity and flow, optimizing go-to-market workflows, and enhancing go-to-market process and strategy. If you're a detail-oriented problem solver who thrives in fast-paced environments, we'd love to hear from you! • A HubSpot Certified Professional: You have experience with HubSpot's CRM platform and are familiar with its automation capabilities. • Experience with Salesforce.com or other CRM platforms is a plus. • Strong analytical skills: You can analyze data to identify trends and opportunities for process improvement. • Excellent communication and collaboration skills: You can effectively communicate complex ideas to both technical and non-technical stakeholders. • Ability to work in a fast-paced environment with multiple priorities and deadlines. • Experience working in a sales or customer-facing role is a plus. What We Offer • Competitive salary and benefits package • Opportunity to work with a cutting-edge technology company • Collaborative and dynamic work environment • Professional development opportunities