Retention Manager

Description The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll be part of a team that’s passionate about building strong relationships with our traders, understanding their needs, and creating tailored solutions to help them achieve their goals. As Retention Manager, you will be responsible for developing and implementing strategies to retain our existing trader base, while also identifying opportunities to grow our business through new partnerships and collaborations. You will work closely with the Trading Operations team to ensure seamless onboarding and offboarding processes, as well as maintaining accurate records of all trading activity. Your expertise in retention strategies, customer service, and data analysis will be crucial in driving growth and profitability for our company. If you’re a results-driven individual who thrives in a fast-paced environment and is passionate about building strong relationships with clients, we want to hear from you.