ARC'TERYX
1 day ago
Retail Trainer – EMEA South (m/f/d)
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Company information
- Company
- ARC'TERYX
- Location
- Paris Germany
- Posted
- 1 day ago
Job description
Your Opportunity at ARC’TERYX
The Retail Trainer designs and deploys training initiatives across the region. As such, they collaborate with key stakeholders to identify training needs, trends, and opportunities within the region, then create, adapt, and implement training programs in partnership with Retail Operations, Visual Merchandising, and other relevant departments.
You will also contribute to regional training excellence through a combination of learning strategy, field coaching, and support for new store openings. You will be responsible for conducting New Store Opening (NSO) training, including during the "Basecamp" onboarding week. This includes planning and facilitating training programs for store openings across the region, as well as ensuring the quality and completion rate of NSO training.
In this role, you will manage the regional training calendar and be responsible for the effectiveness of training in your market. In-depth knowledge of retail operations and Arc'teryx training initiatives is essential for success in this role.
You will report to the Manager, Retail Training EMEA. You will need to be highly responsive to changing priorities and deadlines. Excellent communication, leadership, and collaboration skills are essential for success in this function.
This position is based in Paris. Candidates must be fluent in the local language to support their market teams and will be required to work from stores in their region at least 3 days per week.
Key Performance Indicators for this Role
- Deploy a regional training strategy aligned with business objectives and store performance.
- Ensure new stores meet training readiness milestones before opening.
- Achieve a high participation and adoption rate for key learning programs and initiatives.
- Develop strong partnerships with Regional Managers and store leadership teams.
- Identify opportunities to improve training effectiveness through feedback and performance analysis.
- Promote a culture of learning, coaching, and development within EMEA South.
Your Future Team
Your role within the Retail Training team is essential to the company's growth and achievement of its objectives. As part of the Store Development & Operations team, the Retail Training team supports the development of our store network and the realization of our commercial ambitions.
Our mission is to create best-in-class learning programs, support store openings, train teams during initiative rollouts, and provide the knowledge needed to enable our business to grow effectively and sustainably.
You will contribute to the development of our employees so that they can reach their full potential and participate in a high-performance culture.
As a Retail Trainer – EMEA South, your responsibilities will include:
Regional Training Excellence
- Collaborate with HQ teams on large-scale training initiatives.
- Develop training strategies that promote engagement, knowledge retention, and program adoption.
- Participate in the creation and/or lead the design and deployment of training content.
- Utilize existing training materials, adapt them, and translate them into the local language, taking cultural specificities into account.
- Deliver training and "train-the-trainer" sessions on initiatives, programs, products, and other training needs.
- Maintain in-depth knowledge of Arc'teryx store operations, leadership best practices, and product offerings.
- Evaluate and communicate training strengths and areas for improvement in your region.
- Develop and maintain deep expertise in Arc'teryx products.
- Deploy training related to new store openings, provide operational and merchandising support, and participate in inaugurations to ensure their success.
- Collaborate closely with Retail Operations teams and NSO project managers to effectively integrate training into the overall opening process.
- Ensure the coordination and implementation of all NSO program training.
- Observe in-store teams, support them through coaching, and provide constructive feedback throughout the opening process.
- Facilitate training meetings and calls dedicated to the openings for which you are responsible.
- Escalate points of attention, obtain necessary alignments, and advise stakeholders on key decisions, expenditures, and actions related to the NSO training program.
- Advise on potential budgets to be planned for each opening in your region.
- Travel represents approximately 50 to 70% of working time and includes regular store visits, delivering regional training, and ongoing support for store openings.
- Collaborate with Regional Managers and store management teams (Store Managers, Assistant Store Managers, Leads) to ensure skill development and the quality of training paths.
- Maintain a good understanding of the descriptions and responsibilities of all retail roles.
- Audit in-store training and development practices and promote consistent and high-quality program implementation.
- Work with Regional Managers to assess regional training needs and support new store openings.
- Collaborate with cross-functional teams to design and deploy product and customer experience training for retail and wholesale activities.
- Communicate with internal partners (Operations, Visual Merchandising, Brand, etc.) regarding specific training needs.
- Develop strong relationships with store teams.
New Store Openings (NSO)
Store Development and Coaching
Here are some of the topics you might work on in the future:
Are you our next Retail Trainer – EMEA South?
Working hours: Full-time | 5 days per week
Compensation: Fixed salary + bonus
Grow at Arc'teryx
Progression at Arc'teryx is built on practice, feedback, and the support of a strong community. As we continue to open new stores in the region, new opportunities arise for employees looking to develop their skills and take on more responsibility.
What We Value in Our Teams
Our stores bring together employees from diverse cultures, languages, and backgrounds. This diversity shapes how we learn from each other and support our customers.
Our Recruitment Process
Our recruitment process is simple, transparent, and thoughtful. We review each application carefully and will contact you if your experience matches what we are looking for.
Benefits & Perks
- LIVE IT: Time and freedom to reconnect with nature and live a meaningful life.
- Scheduling: Predictable hours and planning that supports work-life balance.
- Arc' Adventure: An employee recognition program offering outdoor experiences.
- Development & Learning: Access to leadership training, skill-building workshops, and career development programs.
- Well-being: Resources and programs promoting physical, mental, and financial well-being.
- Product Access: A generous employee purchase program and industry pro deals.
- Care & Repair: Access to product care and repair services aligned with our ReBIRD commitment.
*Benefits may vary by position and location.
Required skills
- microsoft office
- full-time
- leadership
- development
- project management
- customer experience
- excel
- paris
- collaboration
- sharepoint
- well-being
- career development
- visual merchandising
- partnerships
- training programs
- retail operations
- wholesale
- bonus
- performance analysis
- fixed salary
- training initiatives
- product training
- business objectives
- learning culture
- store performance
- learning programs
- basecamp
- outdoor activities
- product access
- store openings
- store leadership
- new store openings
- regional managers
- store development
- field coaching
- nso
- learning strategy
- emea south
- retail trainer
- regional training
- rebird
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