RETAIL MANAGER

Business Introduction – Retail Manager Position

NLK Australia Pty. Ltd., trading as Svensson Heights Foodstore, located at 97 Branyan Street, Svensson Heights, QLD 4670, is a well-established, locally operated convenience and general retail store proudly serving the local community. The business offers a comprehensive range of everyday grocery and essential products, including fresh fruit and vegetables, packaged groceries, beverages, bakery items, ready-to-eat meals, and snack products.

With a strong focus on customer service, product quality, and community engagement, Svensson Heights Foodstore has built a loyal customer base. Due to continued business growth and increasing operational demands, the business is seeking a full-time Retail Manager to provide strong leadership and ensure efficient day-to-day store operations.

About the job

• Providing effective leadership in day-to-day store operations to ensure business objectives and targets are achieved.
• Maintaining a safe, clean, and secure environment for customers and staff.
• Managing inventory control functions, including stock ordering, stocktakes, daily cash reconciliation, banking, and administrative reporting.
• Delivering an exceptional customer experience to encourage repeat business and customer loyalty.
• Handling customer enquiries and complaints professionally and promptly in line with company policies.
• Selecting products and implementing competitive pricing by analysing market trends and supplier offerings to enhance sales performance.
• Executing promotional activities, visual displays and marketing campaigns tailored to the residents.
• Analysing financial and operational reports, including daily sales summaries and profitability metrics.
• Ensuring all operational, merchandising and retail standards set by the company are consistently met.
• Managing staffing functions including hiring, induction, training and ongoing performance review of team members.
• Monitoring individual and store-wide KPIs, sales targets, and service benchmarks
• Forecasting and controlling the store’s budget to ensure efficient expenditure and sustained profitability.
• Controlling operational costs while maintaining product availability, store presentation and service quality.
• Coordinating the receipt of stock deliveries and ensuring timely and effective merchandising of products across the store.
• Ensuring full compliance with occupational health, safety, and hygiene standards at all times.

Skills and experience required

• At least one year of experience in a similar role is required.
• Relevant Qualifications are highly regarded.
• Management experience, ideally in a retail environment.
• A true passion for retail & growing your retail management career
• Good communication skills
• Ability to work in a team and autonomously.

Salary: AUD $75,000- $85,000 per annum plus superannuation

Contact: [email protected]

Phone: 07 4151 4081