Retail Manager

About the Role:

We are seeking an experienced and customer-focused Retail and Service Manager to lead our team at Metro Ulladulla. This role oversees the dual operations of a high-volume fuel station and a retail convenience store. This is a critical leadership position ideal for a results-driven professional with a passion for delivering exceptional customer experiences, managing a diverse team, and achieving operational excellence in a fast-paced environment.

Key Responsibilities:

• Lead and supervise retail and console staff to ensure smooth daily operations across the forecourt and convenience outlet.
• Formulate and implement purchasing, marketing, and pricing policies to optimize sales for fuel and retail goods.
• Monitor inventory levels, manage ordering processes, and implement strict stock control to minimize shrinkage.
• Analyze sales data, manage budgets, and monitor KPIs to improve business efficiency and profitability.
• Ensure strict adherence to industry regulations, including tobacco laws, food safety, and the handling of dangerous goods (fuel/LPG).
• Conduct staff recruitment, training, performance reviews, and manage rosters to ensure 24/7 operational readiness.
• Maintain high standards of store presentation and visual merchandising to promote convenience products.

Requirements:

• Experience: Proven experience in a retail management role, preferably within a service station or high-volume convenience environment.
• Leadership: Strong leadership skills with the ability to manage, motivate, and train a team.
• Communication: Excellent communication and interpersonal abilities for handling customer escalations and supplier negotiations.
• Technical Skills: Proficient with POS systems, retail software, and back-office fuel management systems.
• Financial Literacy: Ability to manage budgets, analyze profit/loss statements, and meet business targets.
• Flexibility: Available to work a flexible roster, including weekends and public holidays as required by the business.
• Qualifications: Relevant qualifications in Retail Management or Business (AQF Diploma or higher preferred).

What We Offer:

• Competitive Salary: Attractive remuneration with performance-based bonuses.
• Career Growth: Opportunities for professional development and training within a growing brand.
• Supportive Environment: Work within an inclusive and supportive team culture.
• Benefits: Staff discounts and other employee benefits.

Note : Hiring upto two retail manager positions.