Retail Manager

Position Title: Retail Manager – Full-Time, Perth, WA Employer: Johns Food and Liquor store Location: East Perth, Western Australia Key Responsibilities: Organising and Controlling Operations: Plan, direct, and oversee the daily operations of the retail store to ensure consistent, smooth, and efficient service delivery while maintaining a safe and welcoming environment for customers and staff. Product Selection and Stock Control: Decide on the range and mix of products to be offered. Monitor stock levels and manage inventory to ensure optimal levels of stock are maintained. Ensure all products are properly displayed and easily accessible to customers. Customer Service: Provide exceptional customer service by being approachable, friendly, and knowledgeable about products. Respond to customer inquiries and resolve any issues promptly. Team Management: Lead and manage a team of retail staff to achieve sales targets, improve customer satisfaction, and maintain a positive work environment. Training and Development: Provide training and coaching to retail staff to improve their skills and knowledge. Performance Management: Monitor and evaluate the performance of retail staff, providing feedback and coaching to improve their performance. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Identify and implement opportunities for continuous improvement in retail operations, customer service, and staff development.