Retail Lead South Africa NIQ-GfK

Job Description

Location: Johannesburg / Cape Town

As a Retail Leader, you will play a pivotal role in managing and expanding our retail partnerships. You will lead a team of associates, drive strategic cooperation agreements, and ensure the delivery of best-in-class service. Your focus will be on securing long-term collaborations, developing new revenue streams, and enhancing the overall client experience.

KEY RESPONSIBILITIES

• Strengthen and expand cooperation agreements with existing retail partners.
• Ensure all data partnerships align with the Partnership Program framework.
• Deliver exceptional service through your team and digital platforms.
• Identify and recruit strategic new retailers; enhance data inputs (e.g., promotional data).
• Drive sales growth, renewals, and accurate forecasting of revenue pipelines.
• Deepen penetration of the NIQ/GfK solution portfolio and foster third-party alliances.
• Develop strategic insights into retailer industries, markets, and clusters.
• Collaborate with Customer Success and other teams to define and execute Account Plans.
• Lead, coach, and inspire your team to achieve targets and grow professionally.
• Align company value propositions with evolving customer needs and market trends.
• Implement global and regional strategies effectively and drive organizational change.
  

CORE COMPETENCIES

• Relationship Building (foster long-term, trust-based relationships with clients)
• Active Listening (demonstrate genuine interest and understanding of client needs)
• Information Seeking (exhibit curiosity and pursue in-depth insights and opportunities)
• Influence & Persuasion (effectively advocate for ideas and drive client engagement)
• Inspirational Leadership (communicate vision clearly and motivate teams)
• Negotiation (achieve win-win outcomes through strategic bargaining)
• Composure & Resilience (maintain focus and optimism under pressure)
• Organizational Savvy (navigate formal and informal structures effectively)
• Business Acumen (make informed decisions aligned with strategic goals and market trends)

QUALIFICATIONS

• Master’s or bachelor’s degree.
• At least 10 years of prior working experience for an agency or on the client side.
• In-depth understanding of the current challenges faced by the Retail Industry.
• Excellent problem solving/analytical skills, able to see the big picture and to think out-of-the-box.
• A good balance between hunter (business development) and farmer (servicing) profile.
• Excellent people management and management skills.
• Information seeking mentality and high level of eagerness to learn.
• A winning spirit with a true passion for Retail(ing).
• Digital omnivore, embracing innovation wholeheartedly.
• Advanced presentation and storytelling skills.
• Very good interpersonal and communication skills both orally and verbally.

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