Retail Executive West

Key Responsibilities

Driving Sales, Profitability, and Gross Margin Growth

· Increasing sales and profit through successful leadership, organizational plans, customer service, and outstanding execution of all operational strategies.

· Managing the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth.

· Interacting with customers, observing requirements, and gathering feedback on customer’s shopping experience.

· Training and development of associates on standards and product knowledge.

· Responsible for the growth of underperformance departments/ trends through a well-documented improvement plan.

Customer Engagement

· Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand/customer attachment.

· Ensuring all associates greet, interact, engage, demonstrate, motivate and manage the customer flow, ensuring an outstanding in-store customer experience and establishing high expectations for excellent customer service.

· Responsible for satisfactory customer service scores (Mystery Shoppers) and feedback.

· Maintaining customer requirement data and communicating

Visual/Merchandise presentations

· Assisting and providing ideas in crafting window displays related to the brand offering/theme with a clear and creative message.

· Responsible for ensuring the store merchandising as per brand standards/ guidelines, targeting customer entry, and creating excitement about the exceptionality of the offering.

· Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling, and lighting in keeping with the current trends, color, and creativity.

Inventory Management

· Ensuring all store associates are well trained and compliant with basic inventory management and maintaining the inventory reports of the store.

· Constantly executing quality inventory with receiving, restocking, transfers, and managing inventory discrepancies. Review and act on stocks and negative SKU reporting.

· Complying with prescribed in-store/ product cycle counts on a timely and accurate basis.

· Maintain FIFO

Operations

· Weekly updates and presentations mailed to head office about store performance, product feedback, customer feedback, and plans.

· Ensuring 100% compliance with SOP

· Responsible for Customer satisfaction.

· Responsible for recruiting staff, ensuring consistent training, and retaining outstanding talent.

· Responsible for associate assessment and recognition of talent.