Retail Client Partner

As a Retail Client Partner, you will take full ownership of one or more strategic retail accounts in South Africa, driving growth, profitability, and long-term client success. You will act as the executive leader and trusted advisor, managing the full account lifecycle – from business development and delivery oversight to team leadership and strategic visioning.

Core Responsibilities

· Strategic & Business Development

o Drive account-level revenue growth, P&L management, and client satisfaction.

o Identify, shape, and close new business opportunities across the full portfolio of offerings, including digital, data, cloud, ERP, CX, and more.

o Create and manage a comprehensive account growth strategy, ensuring continuous value delivery and alignment with the client’s strategic priorities.

o Lead commercial negotiations and ensure realistic expectation setting with clients.

o Manage pipeline tracking, forecasting, and regular executive-level reporting.

· Client Engagement & Delivery Oversight

o Serve as Executive Sponsor and escalation point, ensuring consistent and high-quality delivery across all service lines.

o Establish deep, C-level relationships within client organizations, positioning yourself and the firm as strategic advisors.

o Oversee program execution, ensuring delivery meets SLAs, timelines, budget, and client expectations.

o Act as a transformation partner by advising on digital strategy, modernization, and technology-led innovation.

o Ensure a “One-Team” delivery approach across organisation practices, geographies, and verticals.

· Team Leadership & People Management

o Lead and inspire cross-functional account teams (25–50+ people), driving excellence, collaboration, and inclusivity.

o Mentor and coach team members across functions and levels, fostering talent development and high morale.

o Collaborate closely with delivery leaders to ensure that support, development, and resource alignment are in place.

o Build IP, tools, and industry-tailored solutions to scale delivery capabilities.

· 12+ years in the technology consulting or services industry, with full SDLC knowledge.

· 12+ years in solution-based sales with measurable success in driving large transformation programs.

· Extensive experience managing large, multi-million dollar accounts ($5M+ P&L).

· Proven ability to scale accounts and drive $20M+ in new annual growth.

· Strong understanding of the retail industry – including customer journeys, omnichannel, supply chain, ERP, and digital engagement.

· Demonstrated experience engaging and influencing C-suite and Board-level stakeholders.

· Skilled in negotiation, commercial structuring, and risk mitigation.

· Proven leadership in areas like ERP/CRM, Cloud, Analytics, Digital CX, and Tech Transformation.

· Strong knowledge of Agile, DevOps, and modern delivery methodologies.

· Ability to lead diverse, geographically distributed teams and drive high employee satisfaction.

· Experience managing cross-border delivery models and virtual teams.

If you're a seasoned client leader with deep retail domain expertise and a passion for building long-term partnerships, we want to hear from you.