Retail Branch Leader: Grow Revenue & Customer Experience

A major financial services company in Mossel Bay is seeking a Branch Manager to drive customer growth and revenue. The role requires developing and executing the branch strategy, leading a team of Sales Consultants, and ensuring compliance and quality service delivery. Ideal candidates should have at least 5 years in the industry, including 3 years in leadership, and possess strong skills in stakeholder engagement and customer service. This position offers competitive salary and opportunities for professional growth. The successful candidate will be responsible for: • Developing and executing a branch strategy to drive revenue growth and improve customer experience; • Leading a team of Sales Consultants to achieve sales targets and provide excellent customer service; • Ensuring compliance with company policies, procedures, and regulatory requirements; • Building strong relationships with stakeholders, including customers, colleagues, and external partners; • Identifying and capitalizing on business opportunities to drive growth and improve profitability; • Maintaining a high level of customer satisfaction through effective issue resolution and complaint handling; • Collaborating with other branches and departments to share best practices and drive business results. Requirements: • At least 5 years' experience in the financial services industry, including at least 3 years in leadership or management role; • Strong skills in stakeholder engagement, customer service, and sales; • Proven track record of driving revenue growth and improving customer satisfaction; • Excellent communication, interpersonal, and problem-solving skills; • Ability to work independently and as part of a team; • Strong analytical and planning skills with the ability to prioritize tasks effectively. What We Offer: • Competitive salary; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Recognition and rewards for outstanding performance.