Retail Account Manager (A10) - Durban

Retail Account Manager – Durban

Location: Durban
Salary: Market-related & negotiable based on experience
Working Hours: Standard business hours with flexibility required
Start Date: As soon as possible
Available Position: 1

Our client is a leading company in the lubricants and petrochemical distribution sector. They focus on delivering premium products and technical solutions across Southern Africa.

As a Retail Account Manager, you will build and maintain strong distributor and retail customer relationships. You will manage key accounts, identify sales opportunities, and act as the link between the company and clients in the Durban region. The role combines sales, procurement, account management, and customer service – ensuring growth and service excellence.

• Manage and grow retail accounts, driving sales volumes and strengthening client relationships.

• Identify new business opportunities and implement promotional campaigns.

• Assist with procurement and buying processes.

• Oversee debtor management, including collections where required.

• Provide accurate sales reporting: pipelines, competitor analysis, monthly reports.

• Deliver product training, upgrades, and customer support.

• Collaborate with internal teams to ensure top-quality service.

• Matric (Grade 12) minimum.

• At least 5 years’ experience in a similar industry (auto spares / oil company distributors).

• Procurement or buying background advantageous.

• CRM experience (Salesforce preferred).

• MS Office proficiency.

• Valid driver’s license and willingness to travel.

• Excellent time management and interpersonal skills.

• Strong negotiation and influencing abilities.

• Professional, ethical, and detail-oriented.

• Resilient under pressure and proactive in taking initiative.

• Able to work independently and as part of a team.