Restaurant Onboarding Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!

Hintergrund der Rolle

Unser Merchant Services Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und Retail-)Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Merchant Services Engine mitwachsen.

Als Mitglied des Merchant Services Teams beherrschst Du die Kernfunktionen des Merchant Services, einschließlich des Onboardings von Partner*innen und des Managements funktionsübergreifender Partner*innen sowohl intern als auch extern auf dem deutschen Markt. Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind!

What we offer:

• The possibility, in an international environment, to shape something extraordinary
• A high Lern- und Wachstumskurve in a global technology company
• An attraktives Gehalt and flexible Arbeitszeiten
• Eigenständiges Arbeiten in a dynamic team
• A flache Hierarchie in a start-up atmosphere
• Rabatt on Wolt-Bestellungen
• ÖPNV-Zuschuss
• Wellness-Zuschuss (Urban Sports Club)
• Weekly (virtual) all-hands meetings and regular Teamevents
• Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub

Bist du begeistert von dieser Gelegenheit, denn Du wirst...

• Mit verschiedenen Teams innerhalb der Organisation kommunizieren, um ein nahtloses Händler-Onboarding und Service-Erlebnis zu koordinieren
• Die Partner*innen über Prozesse und Abläufe per Formular, E-Mail und Telefon informieren, meisten in deutscher Sprache
• Prozesse überwachen und den Fortschritt durch Monday.com und andere Wolt-Software verfolgen
• Unserer Systeme, Tools und Prozesse erlernen und beherrschen

Our modest expectations:

• You have a positive attitude and an entrepreneurial spirit
• You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
• You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
• You have one or more years of experience in sales, support or account management
• You are able to set goals and achieve them
• You are organised, meticulous and have impeccable communication skills
• You work well in independent and diverse team environments
• You are ready for a challenge and feel comfortable as a team player
• You are fluent in German and English (at least C1) - any other language is a plus

Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!

Background of the role:

Our Merchant Services team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our Merchant Services Engine must grow with it.

As a member of the Merchant Services team, you will master the core functions of Merchant Services, including onboarding partners and managing cross-functional partners both internally and externally in the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!

Are you excited about this opportunity because you will...

• Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
• Inform partners about processes and procedures via form, email and phone, mostly in German language
• Monitor processes and track progress through Monday.com and other Wolt software
• Learn and master our systems, tools and processes

Our Commitment to Diversity and Inclusion:

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.