Restaurant General Manager

Responsibilities:

Operational Excellence

• Oversee daily restaurant operations, ensuring seamless service and an exceptional dining experience.
• Maintain the highest standards of food quality, service excellence and ambiance.
• Implement and refine SOPs to enhance efficiency and guest satisfaction.
• Monitor restaurant cleanliness, hygiene and compliance with health and safety regulations.

Team Leadership and Development

• Recruit, train, and mentor a high-performing team, fostering a culture of excellence and professionalism.
• Conduct regular performance evaluations, provide feedback and implement staff development programs.
• Motivate and inspire staff to deliver outstanding service and maintain brand integrity.

Guest Experience and Relationship Management

• Ensure personalized and memorable guest experiences, handling VIP clients with discretion and care.
• Actively engage with guests, address feedback promptly and cultivate long-term relationships.
• Oversee reservations, guest preferences and special requests to enhance satisfaction.

Financial and Business Management

• Develop and manage budgets, monitor profit and loss performance and drive revenue growth.
• Implement cost-control measures while maintaining quality and service standards.
• Analyze sales trends, guest feedback and market insights to optimize business strategies.

Marketing and Brand Development

• Collaborate with marketing teams to promote the restaurant through events, partnerships and digital strategies.
• Represent the restaurant at industry events and build relationships with key stakeholders.
• Drive initiatives to enhance brand positioning and attract high-profile clientele.

Requirements:

• Minimum 5-8 years of experience in a senior management role within a fine-dining or luxury hospitality setting.
• Strong leadership and team management skills with a passion for hospitality.
• Proven experience in financial management, budgeting and cost control.
• In-depth knowledge of fine dining service standards, wine, and gastronomy trends.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism.