Client Service Representative 100% CDI (H/F)

Adecco If you are looking for a new challenge in a stimulating environment, this job is made for you! We are seeking a client service representative to pilot the activities related to customer satisfaction and follow-up within an enterprise active in the canton of Fribourg. Responsibilities - Supervise the client service team and ensure efficient management of requests - Set up procedures to improve service quality and reactivity - Ensure tracking of complaints and guarantee their processing within the allotted timeframe - Collaborate with internal departments to resolve client issues - Analyze performance indicators and propose improvement actions - Train and accompany client service collaborators - Maintain a fluid communication with clients and partners - Participate in transversal projects related to customer experience Profile - Commercial or management education, with confirmed experience in a similar role - Excellent communication and team management skills - Customer-oriented sense, priority management, and analytical spirit - Mastery of CRM tools and office software - Very good German language skills (professional level required), French is also required - Autonomy, leadership, and analytical spirit Benefits - Integrate into a dynamic and customer-oriented enterprise - Work in a modern and collaborative environment - Benefit from attractive social advantages and career prospects - Start date: to be agreed Information Contact Please apply directly online. If you have any questions about this job offer, please contact Mr. Matthieu Gautreau by email at [email protected] About us Adecco Fribourg Permanent is your specialized agency for permanent recruitment in the canton of Fribourg. Thanks to our in-depth expertise of the local employment market, we commit to providing you with a quality service by matching enterprises seeking talents with qualified and motivated candidates. PERM Marketing und Kommunikation Branch: Other Function: Other