Metrology Manager – Biological Transport M/F/X

TopChrono, historical leader in express delivery and last-mile logistics, is entering a new era! Faced with the transformations in the sector (explosion of e-commerce, Uberization, new technologies), we have undertaken a vast transformation project, adopting a startup dynamic to reinvent our solutions, activities, and strategies.

Do you want to join a company in full evolution and actively contribute to its success? This position is for you!

What we offer you

• A stimulating environment : a startup dynamic within an established group (annual turnover of €70M, 500 employees).

• Opportunities for advancement and training : develop your skills and advance your career.

• Social benefits : hybrid remote work, meal vouchers, comprehensive health insurance, profit-sharing bonuses.

• A friendly and innovative team, committed to meeting the challenges of a changing sector.

Your role: retain, engage, and maximize impact!

Reporting to the Operations Director, your main missions are as follows:

Hierarchical Reporting

• Manages one to two employees responsible for the daily monitoring of metrology across all branches nationwide.

Main Mission

The Metrology Manager guarantees the metrological compliance of equipment used for the transport of biological samples. They are responsible for studying, selecting, installing, and monitoring equipment that ensures the maintenance of the regulatory temperature chain in refrigerated vehicles. They work closely with the Fleet Manager, Operations Managers, and suppliers to ensure the reliability of equipment and the quality of transport.

MAIN RESPONSIBILITIES

Metrology and Temperature Control

• Define and implement the company's metrology policy.

• Ensure compliance with regulatory requirements for the transport of biological samples.

• Oversee the monitoring of temperature measurement equipment (sensors, recorders, probes, etc.).

• Organize the verification, calibration, and qualification of equipment.

• Analyze drifts and implement corrective actions.

• Be aware of and enforce applicable standards: ADR (biological substances category B – UN3373), NF EN 12830 (temperature recorders) and NF X15-140 (calibration) / COFRAC accreditation.

Equipment Study and Deployment

• Study technical solutions adapted to the company's needs.

• Define the technical specifications for temperature-controlled transport equipment.

• Manage the installation of refrigeration equipment and onboard monitoring systems.

• Participate in the validation of new vehicles and equipment.

• Ensure the management and daily monitoring of metrology remote monitoring platforms: two solutions are currently used, one with a supplier covering the majority of the fleet, the other with a second supplier currently in the testing phase.

• Supervise the company's proprietary internal tool, connected to the equipment and generating real-time alerts in case of temperature drift.

• Report development needs to the IT department and contribute to the continuous development and improvement of these tools.

Coordination with Fleet and Operations

• Work with the Fleet Manager to schedule installations, maintenance, and vehicle downtime.

• Coordinate with Operations to minimize the impact of interventions on business activities.

• Ensure the operational availability of vehicles compliant with temperature requirements.

• Ensure driver awareness and training on best practices for maintaining the cold chain (loading, closing, door opening times, visual checks).

• Maintain a dashboard of temperature non-conformities and follow up on associated penalties.

• Provide Service Quality reporting to Operations Managers and Sales, to follow up with clients and reassure them about the actions taken.

Supplier Management

• Identify and select suppliers of metrology equipment and services.

• Participate in consultations, tenders, and negotiations.

• Monitor maintenance contracts and provider performance.

• Conduct technological watch on temperature-controlled transport equipment.

Quality and Continuous Improvement

• Participate in internal and external audits.

• Develop procedures and work instructions.

• Monitor performance indicators.

• Conduct root cause analyses in case of non-conformity.

• Propose continuous improvement actions.

• Represent metrology during quality audits conducted directly by laboratory clients and prepare associated evidence (calibration certificates, temperature logs).

DECISION-MAKING ACTIVITIES

The Metrology Manager is responsible for:

• proposing investments in measuring instruments and refrigeration equipment;

• validating technical choices for installations;

• deciding on actions to be taken in case of temperature drift or non-conformity;

• arbitrating technical solutions in relation to operational constraints;

• selecting suppliers within their delegation.

• All these decisions must be validated with the Operations Directorate.

FUNCTIONAL RELATIONSHIPS

Internally

• Operations Directorate

• Fleet Manager

• Operations Manager

• Quality Department

• Drivers

• Sales (Service Quality reporting and client follow-up related to temperature non-conformities).

Externally

• Refrigeration equipment suppliers

• Metrology service providers

• Laboratory clients, in the context of quality audits and requests for metrological justifications.

PROFILE SOUGHT

Education

• Bachelor's degree (Bac +3) minimum in a technical, quality, or equivalent field.

Experience

• 2 to 3 years of experience in a similar technical, quality, or analytical role.

• Experience in health product transport, pharmaceutical logistics, laboratories, or temperature-controlled transport is appreciated but not essential, as this position is newly created internally.

Technical Skills

• Ability to study technical cases and assist in decision-making.

• Basic knowledge of metrology, calibration, and cold chain management.

• Knowledge of regulations applicable to biological sample transport (ADR – UN3373, NF X15-140 / COFRAC).

• Temperature data analysis.

• Proficiency in office tools and metrology monitoring software.

Personal Qualities

• Organizational skills.

• Rigor and method.

• Analytical mindset.

• Decision-making ability.

• Interpersonal skills.

• Proactive and proposing attitude.

• Ability to coordinate multiple stakeholders.

• Responsiveness to emergency situations.

Job Objectives

• Ensure the permanent maintenance of the biological sample temperature chain.

• Ensure the regulatory compliance of equipment and vehicles.

• Optimize investments in metrology and refrigerated transport equipment.

• Reduce incidents related to temperature deviations.

• Develop effective collaboration between metrology, fleet management, and operations to secure transport operations.

• Reduce temperature non-conformities with contractual or financial impact (penalties, billing disputes), as tracked via the dedicated dashboard.

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