User Support Group Manager - Permanent Contract

Who are we?

Télécom Paris, an IMT (Institut Mines-Télécom) school and founding member of the Institut Polytechnique de Paris, is a top 5 French general engineering school.

The Purpose of Télécom Paris is to educate, imagine, and innovate to design digital models, technologies, and solutions for the benefit of a society and economy that respects people and their environment.

To join the Information Systems Department, we are looking for our future User Support Group Manager who will lead the digital service offering for the work environment for Télécom Paris and its partners.

Their scope includes the management of individual equipment solutions and inventory (collaboration, office automation, remote work, telephony) and collective or audiovisual solutions deployed in shared spaces (classrooms, videoconferencing rooms, lecture halls, and certain solutions for practical work rooms).

The Manager also guarantees support and assistance for the digital uses of the institution and its partners, which currently include the general management of Institut Mines-Télécom and Institut Polytechnique de Paris.

The main missions are as follows:

1. Lead, motivate, and coordinate the team

2. Develop and maintain the service offering

3. Oversee the successful execution of projects and services

4. Participate in support activities

Details of missions in the complete job description.

We are looking for someone with a Bac + 5 degree in IT or equivalent with more than 3 years of professional experience, including 2 years of managing a support activity. The necessary skills for this position are:

• supervision and management of a technical team

• organization of a support activity and management of digital service provision

• solid knowledge of workstations, printers, and peripherals, as well as video projection, videoconferencing, and sound equipment

• proficiency in Microsoft Windows and GNU/Linux environments and major office suites; knowledge of domain and configuration architectures and local networks (Ethernet, TCP/IP)

• ability to analyze needs, participate in formalizing a service offering, follow a roadmap, and use dashboards; practice of quality approaches and ITSM processes

• coordination abilities with users, other IT department teams, and service providers; writing procedures and technical specifications.

Why join us?

You will work in a pleasant, green, and accessible environment (especially for people with disabilities) just 20 km from Paris (RER B and C, proximity to major roads, shared shuttle from Porte d'Orléans). You will benefit from:

• 49 days of annual leave (vacation + RTT).

• Flexibility in working hours (depending on service activity).

• Remote work 1 to 3 days/week possible.

• Proximity to numerous sports facilities, concierge services, underground parking, on-site catering.

• Note: our social contributions are lower than in the private sector.

Discover our work environment, our commitments in images and video on our dedicated page.

Salary indications:

Indicative salary range (excluding variable annual bonus): 40,000 to 52,000 euros gross per year, depending on profile and experience, as defined by our legal framework. Note: our social contributions are lower than in the private sector.

Miscellaneous information:

Application deadline: November 18, 2026

Job type: Permanent Contract

Our recruitment is based on skills, without distinction of origin, age, gender identity, or sexual orientation, and all our positions are open to people with disabilities.

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