Team Leader 'Recouvrement'

LE CPAS DE SCHAERBEEK EN BREF:

• The 2nd largest CPAS in the Brussels-Capital Region.
• A management culture based on principles of benevolence, respect, equity and innovation.
• A pleasant working place and served by public transportation.
• More than 1000 workers, including 350 in socio-professional insertion.
• The CPAS of Schaerbeek leads a policy of diversity, non-discrimination and equal rights. We guarantee equal treatment and access to selections for all our candidates. Skills are determining, regardless of age, origin, handicap, gender or sexual orientation.

FONCTION

In your capacity as Team Leader of the 'Recouvrement' Service within the Financial Direction, you will be expected to:

• Organize, plan and supervise all activities of your service;
• Mentor and coach members of your pluridisciplinary team composed of social assistants and administrative/expert staff;
• Ensure good collaboration and facilitate communication and information diffusion within your service/direction, as well as with other entities at the Centre;
• Define, in collaboration with the Director, a recouvrement policy, whether amiable or forced, performant and rigorous, and implement it;
• Control and validate recouvrement files and payment plans associated with different domains under your responsibility: Indus of our citizen beneficiaries, housing invoices for our residents in MR/MRS, and invoices for services from our partners;
• Ensure a follow-up and rigorous treatment of alerts from the Ministry (Clignotants SPP_IS), and coordinate, for your service, the annual inspection by the Ministry's tutelage (SPP_IS);
• Maintain regular communication with stakeholders within the DES (Department of Social Emancipation) to ensure follow-up on revisions of files subsequent to alerts from the Ministry;
• In close collaboration with other services at the Financial Direction (accounting and treasury), guarantee financial and accounting treatment and follow-up of operations related to recouvrements and subrogations with different organizations;
• Promote and justify, in accordance with administrative and accounting rules, lists of irrecoverables submitted to the Council for Social Action (CAS) for approval;
• Realize operational reports and write activity reports to provide relevant information to the hierarchy;
• Contribute to setting up key performance indicators (KPI's) and risk indicators within your service/direction;
• Analyze recouvrement/contentious trends, and propose recommendations as well as preventive/corrective actions.
• Establish a continuity plan for critical operations of your service;
• Earn a level of collaboration and follow-up that is satisfactory with different external partners (Bailiffs, Lawyers, Administrators of goods, ...);
• Keep watch on environmental developments and regulations, and identify opportunities as well as risk factors that may harm the Centre/Citizen beneficiary;
• Represent internally and/or externally your direction and the Centre in your area of expertise;
• Maintain a critical eye on processes and procedures governing daily work, and identify necessary optimizations to improve the efficiency of your missions.

PROFIL

For those outside the EU: residence permit with unlimited work permit or exemption from work permit.

Diplômes et connaissances :

• Bachelor's or Master's degree.

The diploma or certificate required must be issued by a recognized Belgian educational institution. If your diploma was issued in a foreign country, you can also participate in the selection if you have obtained an equivalence for this diploma/certificate issued by one of the Communities;

You have knowledge of the second national language (in possession of the Selor certificate or willing to obtain it); Connaissances techniques (savoir–faire) :

You possess an advanced mastery of the Microsoft Office suite (Excel, Word, PowerPoint). You have knowledge in financial software. You have good writing skills. You have good communication skills. Expérience :

A professional experience of minimum 3 years as a team leader is indispensable. A professional experience of minimum 3 years in recouvrement (or similar field) is indispensable. Experience within a public administration is an asset. Savoir-être :

You act with integrity and professionalism. You have the ability to take a step back and adopt a global vision. You are a 'Team Player', and you know how to guide, accompany and coach your team. You are assertive, proactive, autonomous, and result-oriented. You also have an analytical spirit, positivity, and constructiveness. You are curious and creative. You adhere to the company culture, focused on participatory approach.