Project Manager - Electronic Identification of Healthcare Professionals M/F

The Agence du Numérique en Santé (ANS) supports the digital transformation of the healthcare system and contributes to the development of secure, interoperable digital services adapted to the needs of professionals and users.

Within the Territories and Customer Experience Department (DTEX), reporting to the Studies, Offering, Deployment and Training unit, you will contribute to the deployment of core digital healthcare services and standards, particularly those related to the electronic identification of healthcare actors. The Santé Substance Identity (ISS) program drives a major transformation of electronic identification processes, with challenges related to security, regulatory compliance, and evolving practices on a national scale. You will work in close collaboration with product and program teams, business teams, customer relations actors, as well as institutional and territorial partners.

🎯 Main Responsibilities

• Structure and support deployment: contribute to defining the strategy and deployment methods for new processes and services, identify priority populations to support, and define appropriate support mechanisms for their needs.

• Design and implement support mechanisms: develop support methods for different ecosystem actors (territorial relays, establishments, healthcare professionals, etc.), particularly through support materials and training modules, information campaigns, and support systems.

• Support the adoption of services and products: simplify technical and functional evolutions for diverse audiences and facilitate the adoption of digital health identity solutions, including Pro Santé Connect (PSC), ePSC, France Identité, and electronic identification solutions.

• Act as the interface between product teams and the field: gather needs, questions, and difficulties encountered by users, analyze feedback from the field, and ensure its transmission to product and development teams to contribute to the continuous improvement of services.

• Engage networks and stakeholders: work with territorial relays and various ecosystem actors, adapt messages to different audiences, and contribute to the dissemination of clear and consistent information on program evolutions.

• Simplify technical topics: make technical elements provided by the Department of Expertise, Innovation and International Affairs (DEII) accessible and facilitate their understanding by non-technical actors, particularly regarding identity, authentication, and security issues.

• Manage activity and external contributions: monitor indicators related to service deployment and adoption, ensure the quality of deliverables, and coordinate the contributions of external service providers necessary for the implementation of support mechanisms.

• Ensure administrative follow-up of services: contribute to the follow-up of external services, particularly through the preparation and monitoring of administrative documents required for their execution (BDC, SF, etc.).

💼 Profile Sought

• Proven experience of at least 5 years in supporting the deployment of services or digital transformations

• Higher education, ideally with an engineering or technical background

• Experience in the field of digital identity, authentication, digital health, and/or the public sector

• Good understanding of issues related to electronic identification in healthcare and, ideally, solutions such as Pro Santé Connect, ePSC, France Identité, FIDO keys, or CPS cards

• Ability to simplify complex technical subjects and make them accessible to various interlocutors

• Excellent communication and teaching skills

• Very good interpersonal and diplomatic skills, with the ability to interact with stakeholders of varying profiles and expertise levels

• Ability to work cross-functionally with technical, business, and operational teams

• Ability to gather, analyze, and relay field needs and feedback to product teams

• Experience in designing and implementing support, training, or change management mechanisms

• Ability to manage a network of stakeholders and coordinate different contributors

• Autonomy, rigor, and ability to manage multiple subjects in a complex and evolving environment

• Strong interest in public service missions and the challenges of digital health