Change Management and Transformation Lead – Client Delivery (French/English)

**Change Management and Transformation Lead – Client Delivery (French/English)** **Location:** Paris, France (hybrid, three days per week in the office; occasional travel to Brussels and London) **Level:** Senior Programme Manager **Team:** Client Delivery **Contract:** Permanent (CDI) **Reports to:** Operating Model Design Lead *Please note: this position is based in France, you must live there or be considering relocating there, and it requires an existing right to work in the EU. We cannot offer visa sponsorship, but we consider this on a case-by-case basis, so please check our careers site regularly for future opportunities.* *Fluent French and English (spoken and written) are essential, and we ask that you **submit your CV in English.*** **About Kaluza** Kaluza is the Energy Intelligence platform that turns the complexity of the energy sector into seamless coordination. We help energy companies meet today's challenges while accelerating the transition to a clean, electrified future. Our platform orchestrates millions of decisions in real time across homes, devices, markets and grids. By combining predictive algorithms and human-centred design, Kaluza makes clean energy reliable, affordable and suited to everyday life. With teams in Europe, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we support major players such as OVO, AGL and ENGIE, as well as innovative companies such as Volvo and Volkswagen. **Your Missions** - As the operational lead, drive change management and transformation support for the go-live preparation of ENGIE France's migration to Kaluza, from planning through cutover, hypercare and the transition to larger-scale deployment, so that ENGIE's teams are ready and confident to adopt the platform from day one. - Define the programme's change management approach: stakeholder analysis, assessment of change impacts, design of training and business readiness mobilisation, adapted to ENGIE France's operational context and carried by their own teams. - Run Kaluza's business readiness governance: stage gates, readiness evidence, risk and dependency tracking, and weekly reporting. - Work with the Learning and Adoption Specialist in France to coordinate training, Train the Trainer and knowledge content, so that support is in place at every programme increment, as features are built and delivered in Agile mode. - Be the daily point of contact for ENGIE France on business readiness, change and adoption, providing practical advice to their transformation managers. - Monitor adoption and operational stability during hypercare, analyse root causes of any deviation from acceptance criteria, and agree corrective actions with ENGIE. - Improve Kaluza's readiness playbook: build on what worked for ENGIE Belgium, test fixes where existing approaches are not enough in France, and share your learnings with your Client Delivery colleagues to shape the platform's operational foundations, its improvements and our global standards. Day to day, you will lead or support activities including: - **Change impacts and readiness planning:** diagnose all impacts on roles, processes, systems and customer experience, and translate them into a prioritised readiness plan, sequenced according to the pace of delivery, migration and go-live. - **Stakeholders, sponsors and change networks:** map stakeholders and their influence at the level of each workstream, help sponsors stay visible and engaged, and structure networks of champions, super-users and managers who will carry the change within ENGIE's business. - **Communication and resistance:** support ENGIE France's communication and engagement strategy so that their teams and customers hear a consistent and positive message about the programme. You will help leaders and champions carry the change, internally and with customers, and anticipate areas where resistance may emerge so that you can act before it takes hold. - **Migration and go-live preparation:** build the business and operational readiness evidence that enables a smooth handover to operations, measured against agreed acceptance criteria, and support the go-live command centre. - **Hypercare and stabilisation:** define the entry and exit criteria for hypercare, track stability and adoption signals, and ensure a clean handover to ENGIE's operations teams. - **Early releases and workarounds:** anticipate known limitations of early releases and reflect them in training, knowledge content and communications, so that users are never caught off guard. You will work with Release Management so that every platform release arrives with the necessary support. **Your Profile** Ideally, you have: - Several years of operational experience in change management on large platform or system transformations, with recognised change management discipline. You solve a wide variety of problems creatively and work with limited supervision. - Experience in regulated, customer-facing operational environments, including migration of customer accounts into production, cutover and go-live, where you helped define the approach rather than simply follow one. - Strong communication and stakeholder management skills, with genuine credibility with programme managers and client-side transformation sponsors. - Comfort with you explore adoption and programme data yourself, report on it clearly, and challenge decisions when the factual basis is weak. - Commercial awareness: you understand how Kaluza makes money and can balance customer needs against costs, working alongside integration partners and the customer's change resources without duplicating effort. What will make the difference: experience selling energy to households or in utilities, vendor-side experience on a SaaS implementation, and/or knowledge of contact centre operations and technologies. **Our Values** Five values guide how we work at Kaluza: - **Play to win:** Collective pride in decarbonising energy at scale. - **Solve the real problem:** Look beyond complexity to focus on concrete results. - **Build trust every day:** Consistency, transparency and keeping our word. - **Own the outcomes:** Full accountability, in successes and setbacks alike, without ego. - **Go further together:** Collaboration, respect and diversity of perspectives. **Our Benefits** - **Finance & insurance:** Discretionary bonus, Alan health insurance (mutuelle), life and death insurance x3 (prévoyance) via Alan, and standard French social security contributions (pension, family allowances, unemployment insurance). - **Allowances:** 50% reimbursement of transport costs, a €200 home-working allowance and a €150 training budget. - **Leave & flexibility:** 25 days of paid leave + public holidays + RTT days, Important Moments leave, compassionate leave, two paid volunteering days, flexibility in how work is organised and the possibility of a sabbatical. **Come as You Are** We want to meet people from all backgrounds. The more inclusive we are, the better our work will be, and we recognise talent based on merit and potential. If the role excites you but you don't tick every box, we would still be delighted to hear from you. To find out more, visit our careers page and our LinkedIn. Our candidate data protection policy is available here. Compensation: €56K – €75K - • €56K – €75K Find more English Speaking Jobs in France on Arbeitnow