AFTER-SALES AREA MANAGER / SERVICE MANAGER

Eurointerim Eurointerim SpA, a Job Agency - Belluno Branch, is seeking for a leading company in the HVAC, air conditioning, and new technologies sector, the figure of AFTER-SALES AREA MANAGER / SERVICE MANAGER Job Description: the resource will be integrated into the operational and strategic management of the after-sales and maintenance service and will report directly to Management. The main tasks are: - Coordination of the technical team: planning, scheduling, and optimizing calendars for ordinary and extraordinary maintenance interventions; - Customer relationship management: maintenance schedules, urgency management, resolution of simple issues, and customer satisfaction monitoring; - Maintenance contract management: development, renewal, and supervision of planned assistance plans for civil and industrial systems; - Specialist technical support: assistance to the field team for the diagnosis and resolution of anomalies on heat pumps (HP), heat generators, and hydraulic systems; - Spare parts and supplier management: interface with manufacturers for the procurement of spare parts and warranty management; - Drafting of all documentation: invoicing interventions and invoicing by contract, transport documents, data entry CIRCE portal, data entry f-Gas Requirements: - Education: Technical Diploma (HVAC, Industrial Expert, Mechanical) or equivalent education; - Experience: preferably at least 3-5 years of previous experience in the role (Service Manager / Technical Manager) or as a Senior Workshop/Field Technician with a strong management attitude, strictly in the HVAC sector; - Technical skills: in-depth knowledge of the operation of heat pumps, hybrid systems, new generation boilers, and related hydronic system diagrams; - Soft skills: strong leadership skills, immediate problem-solving, excellent stress management, and strong customer orientation; - Tools: good familiarity with management software for intervention planning and reporting Type of employment: direct permanent employment Salary: Gross monthly salary (range from 1900 euros to 2000 euros) – CCNL: Metalmeccanica Artigiani (Metalworking Artisans National Collective Agreement) Work availability: Full time Working hours: 8-12 2-6 PM (1:30-5:30 PM) Benefits: company phone, work tools (PC, smartphone) Work location: Feltre Area (BL) The search is aimed at candidates of both sexes (D.lgs. n.198/2006); by applying for the ad, the Candidate confirms having read and accepted the privacy policy at the link http://www.eurointerim.it/informativa-per-i-candidati (GDPR - EU Regulation 2016/679). Eurointerim S.p.A. - Authorization No. 1208 SG of 10/09/2003. The search is aimed at candidates of both sexes (D.lgs. n.198/2006); by applying for the ad, the Candidate confirms having read and accepted the privacy policy at the link http://www.eurointerim.it/informativa-per-i-candidati (GDPR - EU Regulation 2016/679). Eurointerim S.p.A. - Authorization No. 1208 SG of 10/09/2003. Sector: Metalworking Industry Role: Administration/Payroll Gross monthly salary: EUR 1600 - EUR 2000 Type of employment: Temporary work Framework: Professional / Specialist Sector: Metalworking Industry Role: Administration/Payroll