Resident Experience Coordinator

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For more than 160 years, we’ve served older people with compassion, dignity and respect. Today, our Seniors Living communities continue that mission by providing safe, welcoming and well-maintained environments where residents can live confidently and independently. We are seeking a Resident Experience Coordinator , who will play a vital role in enhancing the overall resident experience at one of our Seniors Living communities. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service, building strong relationships with residents and their families, and being part of a dedicated team that makes a real difference in people’s lives. If you are looking for a career that will challenge you, inspire you and give you the sense of fulfillment, then we want to hear from you! As a Resident Experience Coordinator , you will be responsible for: • Coordinating and implementing resident-focused initiatives and programs to enhance the overall resident experience; • Building strong relationships with residents, their families and other stakeholders to understand their needs and preferences; • Providing exceptional customer service to ensure that all residents feel valued, respected and supported; • Collaborating with internal teams to develop and implement strategies to improve resident satisfaction and retention; • Identifying and addressing any issues or concerns that may impact the resident experience; • Maintaining accurate records and reports of resident interactions and feedback. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, building strong relationships and making a real difference in people’s lives, then we want to hear from you! We offer: • A competitive salary package; • Ongoing training and development opportunities to help you grow and succeed; • A supportive and inclusive work environment that values diversity and promotes equal opportunities for all employees; • Flexible working arrangements to support your work-life balance; • Access to a range of employee benefits, including health insurance, gym membership and more. So why wait? Apply now to join our team and start making a real difference in people’s lives!