Resident Coordinator | Student Accommodation

Job Description

We're seeking a dedicated professional to help create a safe, comfortable, and supportive residential community that promotes student well-being and academic success.

Resident Coordinators play a key role in two areas: supporting Resident Managers in fostering a positive living environment and providing frontline customer service and administrative support to residents. They also support a team of Resident Advisers in their day-to-day responsibilities.

This role focuses on supporting our residents at University of Auckland's Grafton Hall and Student Flats. It’s a great opportunity to gain experience in student accommodation, contribute to a supportive community, and develop your professional skills, including event management and delivery.

This is a fulltime (37.5 hours per week), permanent position.

Our Resident Coordinator will work Tuesday to Saturday, 2:30pm – 10:30pm during the academic year, with the opportunity for flexible hours in the summer months.

Remuneration is $62,400 - $77,800 depending on skills and experience.
For more information, please refer to the Position Description.

About you

As part of the front line service for Accommodation, you will be friendly, outcome focused, enthusiastic, with empathy for tertiary students. Experience working within similar educational/support environments is preferred.

You will:

• Have a tertiary qualification in a relevant field
• Have 4+ years experience in a Business Support or Event Management role
• Be warm and open while upholding integrity to maintain respectful and inclusive community standards.
• Have experience with event planning and delivery, including risk assessments and delegation of tasks in a team environment
• Open to learning and willing to take initiative to solve problems

About the team

The University of Auckland’s Ngā Wharenoho | Accommodation department is the largest operator of student accommodation in New Zealand. We house over 4200 students in a range of accommodation styles. Our primary goal is to build and nurture a safe, supportive, enjoyable community for our kainoho | residents.

What we offer

The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

How to apply

Applications must be submitted online, by the closing date of 28 September 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Stacey Morgan via [email protected] for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.