Mama Shelter
1 year ago
Reservations Supervisor/Agent
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Company information
- Company
- Mama Shelter
- Location
- Singapore Singapore
- Posted
- 1 year ago
Job description
Job Description
- Handle all reservation requests from individual FIT, groups and companies promptly.
- Be the friendly voice on the phone, creating an excellent first impression of Mama.
- Manage the reservation mailbox and respond to emails with accuracy.
- Monitor and respond to guests’ messengers on Online Travel Agencies (OTA) extranet.
- Serve as a key point of contact for guests, providing detailed information about room types, availability, rates, packages, and promotions.
- Employ upselling techniques to enhance revenue while tailoring recommendations to guests' needs.
- Address guest inquiries and complaints with professionalism, escalating unresolved matters as needed.
- Review the previous day's reservation and maintain up-to-date information in the Property Management System (PMS), including special requests, preferences, and group bookings.
- Monitor the billing of no-shows and late cancellations.
- Collaborate with Front Office and Sales teams to ensure seamless guest check-ins and fulfillment of special arrangements.
- Stay informed about hotel services, policies, promotions, and local attractions to deliver engaging guest interactions.
- Foster a positive, guest-focused atmosphere with enthusiasm, creativity, and collaboration.
- Maintain strict confidentiality on guest information.
- Assist the Revenue Manager with reporting, scheduling, and other administrative tasks.
Required skills
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