Reservations Manager

Job Description Reservations Operations • Manage daily reservations processes, ensuring all requests are handled in line with brand standards and response time. • Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc. • Supervise the reservations team, ensuring clear communication and a collaborative, service-focused environment. • Organize training for all staff. • Maintain updated rate and availability information on TARS and other booking channels. • Ensure that all reservations are properly documented and recorded. • Coordinate with other departments to ensure seamless operations. • Develop and implement processes to improve efficiency and productivity. • Analyze and report on reservation trends and statistics. • Collaborate with other departments to develop and implement new reservation strategies. • Ensure compliance with company policies and procedures. • Develop and maintain relationships with key stakeholders. • Provide exceptional customer service to internal and external customers. • Maintain confidentiality and handle sensitive information with discretion. • Perform other duties as required.