FAIRMONT
1 year ago
Reservations Coordinator
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Company information
- Company
- FAIRMONT
- Location
- Canada, Ontario, Toronto Canada
- Posted
- 1 year ago
Job description
Job Description
- Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
- Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
- Ensure that the Reservation Daily Check List is completed.
- Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
- Maintaining and responding to all requests received in the Reservations email address.
- Convert reservation sales calls to actual bookings.
- Conduct Competitive Call Arounds when required.
- Correspond with guests/clients to meet and then exceed expectations via fax, email and or by phone.
- Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests.
- Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.
- Assume responsibility for reservation duties as assigned.
- Complete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc).
- FIT Reservations Processing & Maintenance.
- Liase with Tour & Travel Sales Team, and with Tour Distribution & Services.
- All other duties as assigned.
Required skills
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