IHG
2 months ago
Reservations Agent (Part-Time) - Holiday Inn Express Singapore Serangoon
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Company information
- Company
- IHG
- Location
- Singapore Singapore
- Posted
- 2 months ago
Job description
What’s the Job?
The Reservations Agent (Part-Time) is responsible for handling reservation requests, guest enquiries, booking administration, travel agent relationships and group business generation for Holiday Inn Express Singapore Serangoon.
Financial Returns
• Promote hotel products and services.
• Drive room bookings through travel agents, corporate accounts and group segments.
• Ensure check on all payable commissions and refunds and that they are processed timely
• Ensure all group bookings – rooming list, payment, attrition and acted on timely manner with proper documentation
• Build relationships with travel agents, DMCs, schools, sports groups and event organisers.
• Manage commissions, refunds and group bookings.
Guest Experience
• Promote IHG One Rewards & Hotel’s products and services, including loyalty programs
• Process reservations, amendments and cancellations.
• Respond to guest enquiries and emails within 24 hours.
• Ensure all bookings are accurately entered into hotel systems.
• Maintain knowledge of special rates/ offers/ promotions.
• Handle external and internal guest enquiries efficiently and courteously.
• Provide accurate information regarding special rates, hotel facilities, services, room types, promotions, and local attractions.
Sales & Business Development
• Generate room nights from group segments and meet the budget.
• Maintain travel agent database and conduct regular follow-ups.
• Support group quotations and conversions.
• Work with Sales and Front Office to maximise occupancy.
People
• Coordinate with Sales, Finance and Front Office teams.
• Liaise effectively with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth hotel operations.
• Attend meetings and training sessions as required.
Responsible Business
• Follow OH&S and hotel safety procedures.
• Support sustainability and corporate responsibility initiatives.
Accountability
• Achieving reservation and room revenue targets by converting enquiries into confirmed bookings and maximising occupancy opportunities.
• Ensuring all reservations, amendments, cancellations, group bookings, payments, commissions, and refunds are processed accurately and within the required timelines.
• Delivering prompt, professional, and courteous service by responding to guest and partner enquiries within established service standards.
• Maintaining accurate reservation records and ensuring all booking information is correctly updated in the hotel systems.
• Building and maintaining positive relationships with travel agents, corporate clients, destination management companies (DMCs), schools, sports groups, and other business partners to support business growth.
• Supporting the successful coordination of group bookings by ensuring rooming lists, payments, billing instructions, and operational requirements are communicated accurately to relevant departments.
• Collaborating effectively with Sales, Front Office, Finance, Housekeeping, and other operational teams to ensure a seamless guest experience.
• Complying with IHG Brand Standards, hotel policies, financial procedures, and safety requirements while supporting the hotel's sustainability initiatives.
• Protecting the confidentiality of guest information and maintaining high standards of data accuracy and integrity.
Required skills
- sales
- part-time
- engineering
- security
- finance
- coordination
- sustainability
- promotions
- data integrity
- housekeeping
- budget
- loyalty programs
- revenue targets
- schools
- reservations
- front office
- offers
- data accuracy
- training sessions
- meetings
- accountability
- oh&s
- payment
- service standards
- singapore
- hotel operations
- conversions
- follow-ups
- cancellations
- group bookings
- hotel services
- hotel facilities
- reservations agent
- corporate accounts
- refunds
- amendments
- occupancy
- reservation requests
- dmcs
- attrition
- group quotations
- guest enquiries
- local attractions
- sports groups
- holiday inn express
- hotel systems
- special rates
- serangoon
- event organisers
- rooming list
- room bookings
- booking administration
- travel agent relationships
- group business generation
- promote hotel products
- promote hotel services
- group segments
- payable commissions
- ihg one rewards
- guest emails
- external guest enquiries
- internal guest enquiries
- room types
- room nights
- travel agent database
- hotel safety procedures
- corporate responsibility initiatives
- reservation records
- guest information confidentiality
- destination management companies
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