AccorHotel
1 year ago
Reservations Agent (Full Time)
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Company information
- Company
- AccorHotel
- Location
- Australia, Queensland, Gold Coast Region, Gold Coast, Carrara Australia
- Posted
- 1 year ago
Job description
Job Description
WHAT YOU WILL BE DOING:
- In collaboration with the Reservations Supervisor and Rooms Division Manager, allocate room inventory with a special attention paid to group reservations;
- Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes;
- Establish a strong working relationship with our guests and clients;
- Establishing strong relationships and accuracy in addressing guest needs/requirements;
- Monitor and report on market trends to assist the Director of Sales and Revenue Manager;
- Produce reports and statistics as requested, including business turnaways and group forecasts;
- Assist with the management of payments, cancellations, rooming lists, and terms and conditions.
Required skills
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