Reservations Agent

The position is responsible for accepting, inputting & monitoring reservations via all incoming channels; with the objective of ensuring all available rooms are sold for allotted rates & therefore ensuring budgeted revenue is achieved within defined time lines.

Key Responsibilities

• Working within the team to ensure that the available rooms are sold for the desired rate, therefore gaining maximum revenue
• Maintain accuracy during the call & while inputting details on the call
• Working to a systematic timeline & gaining the maximum revenue from the available rooms
• Meeting the set targets for each month/year/period.
• Accuracy of information
• Handling a fast phase environment whilst also managing guest expectations and emotions
• Handling call volume and maintaining phone etiquette
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Action requirements as needed & confirm accordingly with the guest / booker
• Adhere to set rates
• Become & maintain fluency with the Accor Loyalty Programme
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area