Reservations Agent

Are you a hospitality star with a calm, confident phone manner and a love for helping guests feel welcome from the very first call?
Do you thrive in a fast-paced environment and enjoy being the friendly voice behind smooth, accurate bookings? If so, we’d love to welcome you to into our Reservations Team!

At the Pullman Hotel Rotorua, we’re looking for a Reservations Agent who can:

• Deliver exceptional service with professionalism and warmth, even during busy times.
• Handle guest enquiries and bookings with accuracy, care, and a smile.
• Work closely with our Front Office and Sales & Marketing teams to ensure seamless guest experiences.
• Stay organised, detail-focused, and confident using reservation systems and other software.
• Bring positive energy and a can-do attitude to every shift
• Respond to all reservation enquires in a timely manner with Pullman Brand Essentials adhered to.
• Taking responsibility to optimise hotel occupancy, average rate and yield whilst ensuring all guests’ needs are met.