Reservationist (Live-In)

We are seeking a professional and enthusiastic Reservationist (2 to 3 years’ experience with Opera) to join our Front Office team. The Reservationist will be responsible for handling of all room reservation enquiries via telephone, email, and online platforms promptly and professionally. Accurately input and manage reservations using the hotel’s PMS system (Opera). Maintain up-to date knowledge of room types, rates, promotions, and special packages. Ensure guest details and preferences are correctly recorded and updated in the hotel’s database. Provide exceptional customer service to guests, responding to their requests and resolving any issues promptly. Work closely with other Front Office team members to ensure seamless communication and efficient operations. Perform other related duties as required.