Client Service Representative

Your role

As a bilingual French and English Client Advisor, you will be the first point of contact for our clients, offering personalized assistance, tailored solutions, and advice on their insurance needs. Your main responsibilities will include:

Responding to client requests by phone, email or chat in a professional and friendly manner.

Solving problems efficiently and quickly while maintaining a high level of client satisfaction.

Informing and sensitizing clients about insurance policies, their benefits and conditions.

Maintaining precise records of client interactions in our database.

Collaborating with team members to continuously improve the client experience.

Profile sought

We value potential and attitude over experience. Prior experience in customer service, insurance or a similar field is an asset but not essential. We will provide you with comprehensive training and necessary support to succeed in this role.

Key skills:

C2 level in French.

Good mastery of English (trainings and communications will be held in English).

Excellent communication and interpersonal skills.

Analytical spirit and ability to solve problems in a dynamic environment.

Will to work on-site in Lisbon.

This is what we offer

We commit to taking care of our colleagues. Here's what you can expect:

Competitive salary with performance-based bonuses.

Complete health and life insurance.

Paid holidays and other benefits conforming

Career development:

Clear opportunities for growth and promotion within the company.

Ongoing training and possibilities to acquire new skills.

Additional benefits:

Dynamic and benevolent work environment.

Access to modern offices ideally located in Barcelona

Team-building activities and social events.