Field Representative Technical Services

What we are looking for

We are looking for a colleague to carry out all technical activities for the installation and maintenance of telecommunication services for clients, in order to ensure the technical infrastructure for providing quality services, thus contributing to the improvement of customer satisfaction by reducing the waiting time for service installation and the duration of technical faults.

What you need to do

• Installs and commissions at the client's location the necessary access equipment (VPN, Metronet, IPFix, IP Transit, Clear Channel, L2 Connect, DSL, FTTX, ISDN, PABX, leased lines, indoor networks, etc.) to contribute to providing services to clients according to contractual obligations assumed and standards established in quality agreements;

• Performs post-sale service activities and preventive maintenance at the client's location, according to contractual obligations and technical maintenance procedures, in order to ensure efficient operation of equipment/systems;

• Identifies faults in the access network; performs corrective maintenance of equipment (VPN, Mnet, IPFix, IP Transit, Clear Channel, L2 Connect, DSL, FTTX, ISDN, PABX, MG, leased lines, indoor networks, etc.) using electronic testing, measuring, and monitoring devices to identify the problem, assess the cause, and isolate and restore the fault, thus contributing to the improvement of customer satisfaction by reducing service downtime;

• Participates in training programs to which it is summoned (periodic SMSSO training);

• Ensures permanent communication with clients to resolve their requests for new services or fault repair, to inform them about the status of their resolution, and to confirm that their requests have been fully addressed;

• Maintains and promotes company standards and image by providing quality services and by a professional attitude towards all clients;

What you need to know

• Telecommunications - medium knowledge of transmissions, switching, monitoring, and operation of telecommunication equipment;

• Problem identification;

• Deductive thinking;

• Computer operating skills;

• Driver's license without incidents;

• Serious, responsible, dynamic, communicative person;

• Ability to cope with a dynamic, constantly changing work environment;

What you gain:

• Performance bonuses – awarded based on your and the company's results;

• Electronic meal tickets;

• Medical and life insurance for you - facilities for your family too;

• #WFH and flexible schedule;

• Professional GSM subscription;

• Personal GSM subscription, also [we believe in communication!];

• Special subsidies for smartphones and devices; discounts for Orange products and services;

• Development platforms – Orange Learning, Training, Career Counseling, Coaching and mentoring in the career plan;

• Wellbeing Programs – we support your Zen;

• and much more!

We encourage all candidate profiles, regardless of sex, age, race, nationality, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political opinion, social category or social origins, family situation or responsibility, belonging to a disadvantaged category, trade union membership or activity.

Skills