Field Representative Technical Services

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What we are looking for

We are looking for a colleague to perform all technical activities for installation and maintenance of telecommunication services for clients, in order to ensure the technical infrastructure for providing quality services, thus contributing to improving customer satisfaction by reducing service installation waiting times and technical disruption durations.

What you need to do

• Install and commission at the client's location the necessary access equipment (VPN, Metronet, IPFix, IP Transit, Clear Channel, L2 Connect, DSL, FTTX, ISDN, PABX, leased lines, internal networks, etc.) to contribute to providing services to clients according to the assumed contractual obligations and the standards established in the quality agreements;
• Perform post-sale service and preventive maintenance activities at the client's location, according to contractual obligations and technical maintenance procedures, in order to ensure efficient operation of the equipment/systems;
• Identify disruptions in the access network; perform corrective maintenance of equipment (VPN, Mnet, IPFix, IP Transit, Clear Channel, L2 Connect, DSL, FTTX, ISDN, PABX, MG, leased lines, internal networks, etc.) using electronic testing, measuring, and monitoring devices to identify the problem, assess the cause, and isolate and restore the disruption, thus contributing to improving customer satisfaction by reducing service downtime;
• Participate in training programs to which you are summoned (periodic SMSSO training);
• Maintain constant communication with clients to resolve their requests for new services or disruptions, to inform them about the resolution status of these requests, and to confirm that their requests have been fully met;
• Maintain and promote the company's standards and image by providing quality services and maintaining a professional attitude towards all clients;

What you need to know

• Telecommunications - intermediate knowledge of transmissions, switching, monitoring, and operation of telecommunication equipment;
• Problem identification
• Deductive thinking
• Computer operation skills;
• Driver's license without incidents;
• Serious, responsible, dynamic, communicative person;
• Ability to cope with a dynamic, constantly changing work environment;

What you gain:

• Performance bonuses – awarded based on your results and the company's results;
• Electronic meal vouchers;
• Medical and life insurance for you - benefits for your family too;
• #WFH and flexible schedule;
• Professional GSM subscription;
• Personal GSM subscription, as well [we believe in communication!];
• Special subsidies for smartphones and devices; discounts for Orange products and services;
• Development platforms – Orange Learning, Training, Career Counseling, Coaching and mentoring in the career plan;
• Wellbeing programs – we support your Zen;
• and much more!

We encourage all candidate profiles, regardless of sex, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political opinion, social category or social origins, family situation or responsibility, belonging to a disadvantaged category, union membership or activity.