Customer Service Representative

Are you passionate about customer service and motivated to advance your career in a dynamic and collaborative environment? We're not just looking for experience - we're looking for potential. If you have the right attitude and a genuine desire to help others, we'll provide you with the training, tools, and support necessary to thrive.

Join us as a Customer Service Representative and be part of a bilingual team that's committed to making each client feel valued. You will handle incoming orders, respond to requests, and collaborate with different departments within the company to create concrete and effective solutions for our clients.

This is what you'll do

• Handle and manage customer orders from Canada and the United States by phone, email, and online platforms.
• Analyze client needs to propose cost-effective and efficient solutions.
• Respond to questions about product availability, offering intelligent solutions and alternatives.
• Coordinate with sales and marketing teams to ensure timely deliveries.
• Follow up on ongoing orders and resolve problems proactively.
• Manage inventory transactions and logistics via our internal systems and tools.
• Closely collaborate with transportation, distribution, production, and sales teams to support clients and improve internal processes.

A typical day

Your day starts by managing incoming calls - primarily from our network of distributors - which represents about 20% of your time. The rest of your day is dedicated to emails, entering orders into the system, and collaborating with our internal partners.

Over time, you'll develop product knowledge and a better understanding of our operations, opening the door to opportunities for advancement in various departments.

And when things slow down? That's the perfect moment to propose ideas, learn something new, or contribute to process improvement. Each day is an opportunity to grow.