Prestige Travel Agency by Mich
9 months ago
Customer Service Representative in Travel
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Company information
- Company
- Prestige Travel Agency by Mich
- Location
- México, Ciudad de México Mexico
- Posted
- 9 months ago
Job description
About the Position
Prestige Travel Agency by Mich USA is seeking a Customer Service Representative (Remote) to support clients throughout their travel experience. In this role of direct customer attention, you will be a reliable point of contact from initial reservation to post-trip follow-up, ensuring a fluid, personalized, and high-quality experience.
This position is ideal for detail-oriented, service-focused individuals who are passionate about travel, hospitality, and creating exceptional experiences for clients.
Main Responsibilities
- Respond promptly and professionally to client inquiries by phone, email, and messaging platforms
- Assist with luxury and pleasure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information about destinations, travel requirements, and agency policies
- Coordinate reservation details and confirm itineraries to ensure precision and client satisfaction
- Proactively follow up with clients before and after the trip to ensure a positive experience
- Address client concerns or issues with empathy, professionalism, and a focus on solutions
- Maintain accurate documentation and update reservation systems as needed
Requirements and Skills
- Excellent verbal and written communication skills
- Experience in customer service (preferably in travel, hospitality, or related fields)
- Strong organizational and attention-to-detail skills
- Comfort with technology and willingness to learn new systems and reservation platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- A 100% remote work environment
- Flexible scheduling options
- Ongoing professional growth opportunities within the company
- Access to benefits and discounts related to the travel industry
- Solid team culture with ongoing training and development
Apply Today
We invite interested candidates to apply today and join our remote customer service team in travel.
Prestige Travel Agency by Mich is an equal employment opportunity employer committed to diversity and inclusion.
Required skills
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