Recrute Action
10 months ago
Customer Service Representative – Internal Sales (Industrial), Vaudreuil
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Recrute Action
- Location
- Canada, Québec, Montérégie, Vaudreuil-Soulanges, Terrasse-Vaudreuil Canada
- Posted
- 10 months ago
Job description
Customer Service Representative
Internal Sales — Industrial
A versatile role in customer service and internal sales within an industrial environment. You will ensure the link between clients, production, and logistics while supporting commercial activities. Strategic position with multiple interactions and varied responsibilities.
This is what you'll get:
• Annual salary between 50,000-60,000$, depending on experience;
• Permanent full-time position based in Vaudreuil.
• Daytime schedule from Monday to Friday (40 hours per week).
• Initial training held at the office.
• Possibility of telecommuting up to 2 days a week after initial training.
• Travel expenses reimbursed for client and intersite visits.
• Collective insurance, ongoing training.
• Structured and dynamic environment in the industrial sector.
• Direct interaction with clients and several internal departments.
• Opportunity to evolve into a versatile and strategic role.
Responsibilities:
Client Retention and Follow-up
• Handle client complaints, determine expectations, and coordinate returns.
• Make courtesy and follow-up calls.
• Participate in customer satisfaction surveys.
Production Compliance
• Complete client forms and questionnaires.
• Transmit guarantee letters, conformity certificates, and technical sheets.
• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.
Sales Support
• Write submissions and ensure the tracking of recurring orders.
• Analyze sales forecasts and adjust inventory levels.
• Handle requests from the website.
• Counsel clients on selecting standard products.
Administrative Tasks
• Open and update client accounts in the Epicor system.
• Issue and transmit change notices to concerned teams.
• Support the customer service team during peak periods.
Customs Compliance
• Issue and maintain origin certificates.
• Research HS codes for products.
• Collaborate with customs brokers for exported or imported products.
Sales Order Management
• Respond to incoming client calls.
• Enter orders and verify available inventory.
• Coordinate logistics for product shipment.
This is what you'll need to succeed:
• College diploma (DEC) in administration, commerce, or a related field.
• +1 year of experience in a similar role in customer service or internal sales.
• Good understanding of the industrial sector or manufacturing domain.
• Proficiency with office tools, particularly Microsoft Excel.
• Experience with an ERP, ideally Epicor.
• Excellent written and oral communication skills in French.
• Ability to manage multiple files simultaneously in a structured environment.
• Customer service orientation, rigor, and autonomy.
• Bilingualism in English and French, required for responding to technical client requests, transmitting compliance documents, writing submissions, tracking orders, and collaborating with customs brokers or logistics partners.
Why Recrute Action?
Recrute Action (agency permit: AP-2504511) provides quality recruitment services by offering personalized support and approach to both job seekers and employers. Only qualified candidates who meet the hiring criteria will be contacted.
# POL281125-3
Internal Sales — Industrial
A versatile role in customer service and internal sales within an industrial environment. You will ensure the link between clients, production, and logistics while supporting commercial activities. Strategic position with multiple interactions and varied responsibilities.
This is what you'll get:
• Annual salary between 50,000-60,000$, depending on experience;
• Permanent full-time position based in Vaudreuil.
• Daytime schedule from Monday to Friday (40 hours per week).
• Initial training held at the office.
• Possibility of telecommuting up to 2 days a week after initial training.
• Travel expenses reimbursed for client and intersite visits.
• Collective insurance, ongoing training.
• Structured and dynamic environment in the industrial sector.
• Direct interaction with clients and several internal departments.
• Opportunity to evolve into a versatile and strategic role.
Responsibilities:
Client Retention and Follow-up
• Handle client complaints, determine expectations, and coordinate returns.
• Make courtesy and follow-up calls.
• Participate in customer satisfaction surveys.
Production Compliance
• Complete client forms and questionnaires.
• Transmit guarantee letters, conformity certificates, and technical sheets.
• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.
Sales Support
• Write submissions and ensure the tracking of recurring orders.
• Analyze sales forecasts and adjust inventory levels.
• Handle requests from the website.
• Counsel clients on selecting standard products.
Administrative Tasks
• Open and update client accounts in the Epicor system.
• Issue and transmit change notices to concerned teams.
• Support the customer service team during peak periods.
Customs Compliance
• Issue and maintain origin certificates.
• Research HS codes for products.
• Collaborate with customs brokers for exported or imported products.
Sales Order Management
• Respond to incoming client calls.
• Enter orders and verify available inventory.
• Coordinate logistics for product shipment.
This is what you'll need to succeed:
• College diploma (DEC) in administration, commerce, or a related field.
• +1 year of experience in a similar role in customer service or internal sales.
• Good understanding of the industrial sector or manufacturing domain.
• Proficiency with office tools, particularly Microsoft Excel.
• Experience with an ERP, ideally Epicor.
• Excellent written and oral communication skills in French.
• Ability to manage multiple files simultaneously in a structured environment.
• Customer service orientation, rigor, and autonomy.
• Bilingualism in English and French, required for responding to technical client requests, transmitting compliance documents, writing submissions, tracking orders, and collaborating with customs brokers or logistics partners.
Why Recrute Action?
Recrute Action (agency permit: AP-2504511) provides quality recruitment services by offering personalized support and approach to both job seekers and employers. Only qualified candidates who meet the hiring criteria will be contacted.
# POL281125-3
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.