Customer Service Representative

Do you see yourself working for a family-operated business that focuses on the well-being of their employees? If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then this is the job for you!

We offer:

• Professional development opportunities
• Extra time off during the Christmas holidays
• Free optical frames
• Referral bonuses
• Health, dental, LTD and life insurance
• Multiple social events throughout the year
• Up to 5 sick/personal days per year
• Hybrid working environment

Role:
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities:

• Respond to customer calls and take orders;
• Provide customers all the necessary information concerning orders and deliveries;
• Advise customers on products;
• Troubleshoot issues with customers and escalate to the manager as needed;
• Handle complaints from customers with a professional and respectful attitude;
• Inspect and clean the frames;
• Executing any additional tasks related to Customer Service.

Requirements:
The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

• Minimum of 1-2 years of experience in over the phone customer service;
• Minimum of a High School Diploma;
• Job stability;
• Strong fluency in English (spoken) is required in order to interact with clients outside of Quebec; Proficiency in French required (spoken);
• At ease with learning new computer programs;
• Ability to perform repetitive tasks;
• Knowledge of the field of optics and eyewear, an asset;
• Patience and listening;
• Professional and respectful attitude.

***Option to have a hybrid schedule (3 days in office, 2 days from home)
Please note we will only be contacting candidates who meet the requirements.

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